Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,038 total

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Payment Experience 15,064

Claim Coverage 64,730

Customer Service 77,038

Price Satisfaction 23,511

Other 15,648

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55191 - 55200 of 77038 results

December 07, 2019

I've had a claim pending for 2 months and I've reached out multiple times about the status.

I've had a claim pending for 2 months and I've reached out multiple times about the status. This last phone call (12/4/19), the woman said a senior claims specialist told her they would have it completed by Friday (12/6/19). It's now Saturday and I have heard nothing. Trupanion has no problem rejecting my dogs acl surgery claiming it's somehow an '?illness'?, in only 2 days! Trupanion had no hesitation rejecting my appeal to that claim in less than 5 days. Now, it's been two months, I've been fed baseless lies and it feels like you're trying to search for a reason to deny this most current claim and/or once you realize it should be legitimately covered, you wait to be hassled before acting...which has yet to be proven effective.

Insurer: Trupanion Canada

By: Brian

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