Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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I do not think you should share this
Your customer service and the time you process is good. But, I have been comparing around and have found there are other insurance companies I would consider. I do not like your Deductable per illness
Insurer: Trupanion Canada
By: Terri
Trupanion review 12/2019
Easy claims process. Immediately received a response and quick claims processing and payments.
Insurer: Trupanion Canada
By: Steven
It's been difficult for me when your company has questioned my vet's diagnosis and refused to pay my claims.
It's been difficult for me when your company has questioned my vet's diagnosis and refused to pay my claims. I'm on a fixed income and reimbursement of my vet bills is essential for me.
Insurer: Trupanion Canada
By: Paulette
1st claim ever
This was my first ever claim made. I am waiting on a decision for reimbursement of a 3rd invoice. I wish anal glad expression was covered if part of a treatment plan. Other than that it a pretty smooth process
Insurer: Trupanion Canada
By: Kristin
Alice was friendly engaging - she listened and explained my questions clearly.
Alice was friendly, engaging - she listened and explained my questions clearly. Very pleasant experience.
Insurer: Trupanion Canada
By: Sharon
Because every time I have ask for anything everyone is so nice and take care of what I ask for .
Because every time I have ask for anything everyone is so nice and take care of what I ask for .
Insurer: Trupanion Canada
By:
Every time I call the people I speak with are always very helpful and so nice to talk about my pets by name!
Every time I call, the people I speak with are always very helpful and so nice to talk about my pets by name!
Insurer: Trupanion Canada
By: Lori
friendly fast and knowledgeable service :)
friendly fast and knowledgeable service :)
Insurer: Trupanion Canada
By: Christina
great customer service
great customer service
Insurer: Trupanion Canada
By: Michael
I feel like this insurance is a must have as a responsibly pet owner .
I feel like this insurance is a must have as a responsibly pet owner . This company is always gracious and lovely to deal with !
Insurer: Trupanion Canada
By: Jacqueline