Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Can't imagine life without Healthy Paws!
We have had our two cats for almost two years now and are constantly reminded how much we love Healthy Paws. Our oldest cat started having GI issues last year and went through a lot of testing. Thanks to Healthy Paws, we were able to get to the root of the issue and he now has meds and prescription food that work well for him. However, we had our biggest scare a few weeks ago when our youngest cat became sick in the evening and we rushed him to an emergency clinic. We were told he needed emergency surgery and we didn't even think twice about the price, thanks to Healthy Paws. When I got the insurance claim back, I was floored by the ease of the process and comprehensiveness of our plan. We even got a check in email from them to see how he was recovering! Healthy Paws has made being a pet owner so much easier and given us the peace of mind we need. Anytime we leave them with a cat sitter, it is so comforting to be able to let them know we have pet insurance and in case of an emergency, make sure the cats get the care they need -- no matter the price!
Insurer: Healthy Paws
By: Ali
Satisfied
Our vet office sent our claim to Embrace. Claim processing was quick and effortless. Very satisfied with service.
Insurer: Embrace
By: JoAnn
Sadly unhappy
The people are nice, but almost everything I submit is denied. Also, changing my address from a PO Box to a street address less than a mile away is going to raise my rate $34 a month.
Insurer: Trupanion Canada
By: Donna
Unhappy Customer
Billing was very confusing. I have paid my veterinary at his office on the day of the surgery for my dog, Penny. Now you tell me I only owe $393.97 when I have already paid $732.75. The Vet's office phoned you while I was there and received confirmation that you would send me a cheque for the difference. You have not given me satisfactory service for my first ever claim. I am considering leaving as I have paid you since 2016 and this is the treatment that I have received. Not good enough! Please send me the cheque that is owing to me ASAP.I could set up my own account to look after Penny's needs and would not have the confusion as I have had over this claim.
Insurer: Trupanion Canada
By: Jean
I felt that the staff let me and my veterinarian down by not getting the information correct after being contacted by my vet.
I felt that the staff let me and my veterinarian down by not getting the information correct after being contacted by my vet. I had to phone Trupanion as well as contacting my vet again to straighten things out.
Insurer: Trupanion Canada
By: Ian
I have had some trouble in the past getting through to customer service and with receipts being taken.
I have had some trouble in the past getting through to customer service and with receipts being taken. Seems to be getting better though
Insurer: Trupanion Canada
By: Janice
Awesome
They where patient and direct and answered all my questions
Insurer: Trupanion Canada
By: Sharon
Always great customer service and claim
Always great customer service and claim experience
Insurer: Trupanion Canada
By: Brian
Trupanion is For Me!
Claims are processed quickly and efficiently. Representatives are kind, considerate and knowledgeable.
Insurer: Trupanion Canada
By: Nita
Everyone is so pleasant and helpful at Trupanion and Eduardo did not disappoint.
Everyone is so pleasant and helpful at Trupanion and Eduardo did not disappoint. Thank you!
Insurer: Trupanion Canada
By: Caroline