Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
Other Categories
Covers lots, quick payment, great service!
I have been with Healthy Paws for over 5 years with one dog and put my second dog on 2 years ago. I have been pleased over the years with all that they cover and the ease of understanding what is covered and by how much. They are VERY prompt with their payments and I often have it in less than 10 business days. There customer service folks are kind, helpful and easy to work with. I have had one small, just a few dollars, increase in the last 5 years.
Insurer: Healthy Paws
By: Kris
This is a very help policy, also ways covers more then I think it covers.
Well managed never feel afraid to take my pet in for illnesses or injuries they always help. I don’t feel as they are trying to to get out of helping me with my pets. I would recommend this insurance to any body.
Insurer: Nationwide
By: Art
Easy, fast and always helpful
Absolutely love healthy paws, I recommend them whenever I can! They’re the best
Insurer: Healthy Paws
By: Danielle
The submitting claim easy. Not impressed with your electronic deposit that didn’t work or customer service except Marsha.
The claim submitted process fantastic. Electronic deposit didn’t work bc I never received email from chase, and waited online for 20 min no help, one unanswered email, and multiple phone calls the following day. You need to have a better way to electronically deposit if someone doesn’t get the email from chase other than saying it will expire and come back to us in 15 days and then will take another week to get a paper check. That part was ridiculous, and has been smoothed over since I asked for a manager and Marsha ext 6443 took over. She has been very sympathetic and caring on trying to get my check to me and has followed up several times. I would not recommend nationwide after my first claim due to customer service being unsatisfactory other than Marsha. I also think your inability to work with chase to send another email for a customer to “claim” their money if they didn’t receive the email to do so is ridiculous.
Insurer: Nationwide
By: Michelle
service
very happy with your service.
Insurer: Nationwide
By: william
Tests done to determine cause of seizures.
Awesome service. Everything was covered that I expected to be covered. Very impressed with how quickly it was processed and paid. Would recommend this insurance to anyone.
Insurer: Embrace
By: Carol
Invoice submission process is easy.
Invoice submission process is easy and reimbursement is fairly quick
Insurer: Nationwide
By: Debra
I tell everyone that they NEED pet insurance
Nationwide Pet insurance is user-friendly & helpful. I appreciate the vethelpline and the online forms. Everything is made simple to use. Great service!!!
Insurer: Nationwide
By: Andrea
I like Nationwide!
Claims are easy to file online, and the processing time is very good. Glad I chow this company!
Insurer: Nationwide
By: Susan
The wellness plan was a great choice for my cats - I love the extras that keep them super healthy!
I recently purchased Revolution 6-pack to keep Daniel healthy and free of pests. I'm so glad I got the wellness plan for Daniel, and my other cats. I don't have to think twice when it comes to the extras that keep my pets at their optimum health. Nationwide's claims submittal process is easy and the reimbursements are quick. Thank you!
Insurer: Nationwide
By: Caroline