Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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The claim process was easy
The claim process was easy, and was taken care of quickly.
Insurer: Fetch
By: Celia
MetLife Pet makes it easy for me to
MetLife Pet makes it easy for me to understand. The call center people are friendly with good manners.
Insurer: MetLife
By: John
The claims are paid promptly the people…
The claims are paid promptly the people are friendly and knowledgeable.
Insurer: MetLife
By: customer
Fantastic Team
Fantastic Team The MetLife Pet team is the best anywhere. They explained everything thoroughly and took care of everything including getting the correct documentation from both the VET and Surgeon. When I called to ask a question the representative told me not to worry, their job was to make sure the claim got paid. Unbelievable but true. Because of MetLife Pet and a great team of doctors, Lola was able to have her surgery and will be with us for a long time! Can't thank you enough!
Insurer: MetLife
By: Tom P.
Aileen was amazing
Aileen was amazing. She explained the whole policy of fetch clearly and very easy to understand she was very kind. I am very helpful.Thank you so much
Insurer: Fetch Canada
By: Guiseppe
Great, helpful and courteous
Josh was great, helpful and courteous. He made the experience of getting an insurance policy set up for my dog easy and stressfree.
Insurer: Fetch Canada
By: Pabla Holdings
I took out metlife with military …
I took out metlife with military discount. The process of claims was easy. I wanted the best for our Daisy.
Insurer: MetLife
By: customer
Absolutely The Best
I continue to experience excellent customer satisfaction with every aspect of Embrace !! From being able to send in claims online to the fair treatment of how the claims are reimbursed accurately. They are also available by phone and answer questions cheerfully. Absolutely the BEST customer service.
Insurer: Embrace
By: NitaV
Claim process is a little discouraging
Claim process is a little discouraging. I was advised for routine visits a soap note is not needed and each time I have had to go back and get one causing a delay in processing. For that reason, I will be including one every time.
Insurer: MetLife
By: customer