Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Poor response time, claim rejected even though similar claim was approved before.
After a length wait and talk on the phone to discuss why our second claim was rejected, they told us our original claim should never have been approved in the first place because it should not have been deemed 'an accident'. I had originally e-mailed them to clarify (no response after three days) and had to call them and spend close to hour on the phone to get this response! Awful experience.
Insurer: Pets Plus Us
By: Raphael
Great people!
Delaney in escalation was an amazing help. Great talking to a person who cared and made what could have been a difficult experience an amazing one. Thank you!
Insurer: Prudent Pet
By: james.robert.weissgmail.com
Best decision I made was to get Spot…
Best decision I made was to get Spot Insurance for my little puppy , great service , quick response , reasonable rates . Highly recommended ❤️
Insurer: Spot
By: Rae Ann Garber
It is hard to understand where your…
It is hard to understand where your claim is, I will get a notification that my claim was denied and then I cant find the EOB in the app. It feels like claims get denied often
Insurer: MetLife
By: customer
Healthy Paws - a company you can count on year after year
Healthy Paws has been wonderful when dealing with my older dogs' medical issues last year. Vestibular disease with complications, 5 days in ICU. Most everything was covered without issue. It has been so easy to submit a claim from the larger surgeries to his rehab recently. I can concentrate on my dog's health knowing that my claim is handled efficiently & in a timely manor. My dog Wally is now 14 - we have been with Healthy Paws for 13 years. No complaints-only praise!!
Insurer: Healthy Paws
By: MA Minor
Avoid at all costs
Avoid at all costs. They will not pay. Spot was happy to take my money, but when I filed my first legitimate claim, they denied it based on a flimsy "pre-existing condition" excuse. Even after I provided a signed letter from my vet proving the condition was new and not pre-existing, they refused to help. Their business model seems to be collecting premiums and denying claims. Do not trust them with your pet's health.
Insurer: Spot
By: Taylor Swangstue
Great and warm service
Your staff is so kind and helpful!
Insurer: Trupanion
By: Dianne
One of the best decisions we made
Our girl had insurance with Trupanion for almost twelve years. I can say unequivocally that it was one of the best decisions I made, and Trupanion was there for us from the first time we needed insurance. Yes, the costs rose a lot over the years - as did cost of living and veterinary costs. It was 100% worth it, and I have no doubt it helped us get many more years with our girl than we would have otherwise. I cannot say enough about the peace of mind having the insurance gave us, and the processing of claims was always prompt and straightforward. Heartbreakingly, we recently lost our girl, and have had cause to reflect on the presence of Trupanion throughout her life. We are truly grateful, and would not hesitate to recommend them to anyone. Thank you for all you do.
Insurer: Trupanion Canada
By: Laina Parkes