Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Christy answered all my questions and…
Christy answered all my questions and made the enrollment process a breeze.
Insurer: Nationwide
By: customer
The Spot Insurance process the (APP)
The Spot Insurance process the (APP) everything was seemless and stress free. I thank the Spot Team for being their when i needed that extra support Thank you Spot Pet Insurance…
Insurer: Spot
By: Timothy Darroch
Ask for Carla!
It was incredibly stressful for me to make a decision of which company and then which choice of plan. Carla was outstanding in how she handled the experience to help me choose what I was really comfortable with. Not to mention fetch appears to have the most inclusive coverage with several added goodies. Carla was most knowledgeable about insurance companies and was very talented in dealing with customers, namely Me!!!
Insurer: Fetch
By: Karen Moore
I love spot
I love spot, my dog has been with them for 2 to 3 years now, they cover vaccines and everything, easy to talk to them, turn around time for the claim is 2-5 days. And my favorite I have a vet who I can text anytime I have questions.
Insurer: Spot
By: Alejandra Tovar
Convenient billling
Takes the bill from vets office. Very convenient
Insurer: Trupanion
By: Lorene
My representative
My representative, Stephanie, wakes me through the whole process in helping me choose my policy, as I had a lot of questions. She texted me and I replied. She called me to assist in getting the right policy , as I mentioned that the “bone” on the policy screen was continuing to rotate, even after refreshing my screen. She was very personable.
Insurer: Prudent Pet
By: Dr. I
Mostly satisfied and I do recommend.
I have been using Metlife for my 2 dogs for about 2 years. I am generally satisfied with their coverage. One of the problems that I have had is their computer generated emails that my claim has been denied. I end up having to call and have them re-process the claim. This has happened on several occasions and has been my biggest gripe. Use real customer service, NOT the computer. So much is lost in the way of this, and it is so time consuming and aggravating being denied, when I know what claims are covered. Besides that, I would recommend them and it gives me peace of mind to know that most of my claims are reimbursed.
Insurer: MetLife
By: ANTOINETTE Toni Cosmi
Fast and efficient service
Fast and efficient service
Insurer: MetLife
By: Kelley Craig