Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
Other Categories
I give a 4star review
I give a 4star review . Why? 1. I was not able to pay online for the new pet add. 2. I had to call customer service and was able to be connected with the right person from the 3 attempt - only because your phone system has issues - they transferred my request to the person but ivr asked me to complete the survey and the call was dropped. Second attempt - poor phone connection, I could not hear the employee. Third attempt was successful - Nadine Van Ness provided me with great support. I give her 10 star review. 3. You do not have bundle options for 2 or more pets(
Insurer: Fetch Canada
By: Liana Repetynska
MetLife Pet Insurance is Awesome
MetLife Pet Insurance is awesome! They are so quick to pay out the reimbursement as long as you provide the correct required documents (which they outline in great detail in the submission form)! Great pet insurance for our favorite four-legged buddy! And the few times I have had to call customer service they were very professional and quick to find resolution. Highly recommend!
Insurer: MetLife
By: customer
easy to submit claims
easy to submit claims. when assistance was needed, agent was very helpful and resolved issue immediately
Insurer: MetLife
By: customer
MetLife Pet Insurance is Amazing!!!
Easy to use app, quick reimbursement for vet expenses and helpful tips about caring for my pet. Overall wonderful product & experience. Highly recommend MetLife for Pets!!!
Insurer: MetLife
By: Esther Yoon
Extremely disappointed that my policies…
Extremely disappointed that my policies were cancelled due to a credit card change and I didn’t receive a single email warning me. Customer service was not helpful or empathetic towards the situation whatsoever. Now my 11 year old dog who has had health insurance for years can’t be fully covered.
Insurer: Nationwide
By: customer
We count on you!
Trupanion has always made ensuring my dog is taken care of easy. When there is something wrong, I dont question getting him the help he needs because we know Trupanion has him covered. THANK YOU from both myself and Drako!!!
Insurer: Trupanion
By: Stephanie
When you call with questions you get to…
When you call with questions you get to talk to a real person. The website is very easy to navigate and it is easy to submit a claim. They are professional, polite, and friendly. They inform you of what they paid, and what was declined with an explanation.
Insurer: Pumpkin
By: Cynthia Martin
Great experience!
The pre approval process while in the hospital allowed us to get Izzy treatment faster and more affordably. Thank you Trupanion for quite literally saving our cat!
Insurer: Trupanion
By: Laura
Very helpful and nice aswell as patient
Very helpful and nice aswell as patient
Insurer: Nationwide
By: customer
I really appreciate the time the agent…
I really appreciate the time the agent took to review my claim and concerns for insurance. They were clear and concise and very pleasant to talk with. Highly recommend this person to assist with customers, excellent and professional.
Insurer: Fetch
By: Dawn V.