Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Trupanion keeps their word
Trupanion made a mistake in their review and approval of an estimate provided to them. Their decision was critical in our moving forward to have the treatment. When they realized their mistake they owned it and paid the full claim as the agreed saving us over $2000.
Insurer: Trupanion
By: Rick Richardson
Not a great experience
Not a great experience. 5 yr old gsp female. Very healthy only been to the vet for annuals. Had a small spot on head losing hair, took her in after watching it couple weeks. No mites or mange just prescribed topical ointment. Cost was reasonable $189. Submitted claim to Spot. Ended up just canceling the ins immediately. Spot was horrible, csr very nice on phone but a simple claim (and we weren't expecting much for it) was 2 calls to spot, 2 calls to our vet and a third call to spot to just say. This is enough. A very real inquisition that required 2 full yrs of vet records, provided twice. Imagine a bigger vet bill🙄
Insurer: Spot
By: Jeff Zalabak
Trupanion is so easy to work with
Trupanion is so easy to work with, and they always reimburse us for their portion of the bill extremely quickly!
Insurer: Trupanion
By: Mica
New to Pet Insurance
I haven't had pet insurance before so this is my first experience with PETS BEST for my new dog and I have been very happy with coverage assistance on pet bills and customer service.
Insurer: Pets Best
By: Mary Frey
It was great great and easy to apply
It was great great and easy to apply
Insurer: MetLife
By: Ivonne Amaro
Easy and Convenient
They handled all of the paperwork, gave me an estimated out of pocket cost, and finalized the paperwork in the end. I focused on my pet.
Insurer: Trupanion
By: Pamela
Their Name Fits
Pets Best is everything they claim. They were there for me when I lost my sweet Max, provided funds for taking care of him. And they are doing it again for my new kids, Callie & Carter. Easy to submit claim, quick to respond, cover exactly what they claimed. Highly recommend. No one should not have pet insurance. It's so much easier than human insurance. Easy to understand & back it up with what they promise. It is something we never want to use but there if you need too.
Jon did a great job about helping me…
Jon did a great job about helping me sign up my latest pet as Daisy didn't have chip as I took her by Petsmart then took time to see if anyone was missing her as she fit well with my service dog as she was the one who went nose to nose with small kitten who made her way into 7eleven for shelter from the cold of winter.
Insurer: Nationwide
By: Jackie K.
Pets Best - Excellent service during worst case ER visit.
We had a very sudden issue with our cat Sylvia who we took to the ER. Her condition worsened and the hospital bills were climbing but I knew we had Pets Best insurance to help with some of those costs. Insurance companies typically get a bad rep, usually for justified reasons, so we were worried the claim would be denied for some absurd reason. Unfortunately , Sylvia's condition worsened and we made the tough call to euthanize her. The costs were high and it would have put us in a tight spot without insurance. After submitting my claim and not receiving a response for some time, Pets Best customer service did something I haven't seen from any other company. They sent an email apologizing for the delay and that they were working on the claim. After another week or so, I received a detailed breakdown of each cost, how much was or was not covered, and explanations for anything not covered and where to reference my policy for why those costs were not covered. There was an additional email expressing their sympathy and stating Sylvia's insurance plan was automatically discontinued, which was very much another burden removed. Shortly after I received the deposit in my account. I couldn't be more pleased with the Pets Best experience, communication, and level of detail. They made a very difficult time much more manageable and that speaks volumes to the service they provide.