Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Im disappointed in the service of the…
Im disappointed in the service of the claims center. I can't seem to get a clear answer on if my claim was accepted or not.
Insurer: Pumpkin
By: Leia
Excellent Claim experience
Once I got the Veternary paperwork all provided the Claim was handled in such a speedy way straight into my bank account. I appreciated the patience Fetch showed me as I worked on getting paperwork from 4 Vets this past year due to traveling with a sick dog, Our Vet retiring and trying to find a replacement for the care of Miss Scout! Got all "ducks in a row" and Fetch examined the Claim and took of it quickly!
Insurer: Fetch
By: JDT
Great insurance and has been so easy to use
Metlife is very simple and to the point, i have never had such a easy experience with a pet insurance. During stressful times the last thing i want to worry about is insurance when the reason i got it was for piece of mind.
Insurer: MetLife
By: Brooke MJ
Great customer service
I called to set up a plan for my other cat and Aileen made the process very smooth and answered all my questions. Thank you Aileen!
Insurer: Fetch Canada
By: Tamar
Elton's lobectomy fully reimbursed
The day after Elton's first birthday he was diagnosed with lung lobe torsion, a rare condition that requires a lobectomy. He had to have immediate surgery. He was at the vet clinic for four days and racked up a huge bill! Healthy Paws was there every step of the way, answering my daily stupid questions (as I was new to pet insurance!) and reassuring me. When I presented them with the final 5-page invoice and medical report they didn't question at thing. Every line item was reimbursed and deposited to our account within two days. I was amazed! Healthy Paws claims processing is seamless and easy. I highly recommend them to any pet owner I know. Elton thanks you!
Insurer: Healthy Paws
By: Caroline Foster
Fabrice is fabulous
Fabrice was so kind and thorough while helping me to set up 2 new policies for the dog and cat I recently adopted. I appreciated his insight in helping me to select the best policy and ensure I was getting the best rates. He will be someone I reach out to in the future if I ever need additional policies.
Insurer: Fetch
By: Emma Pennock
Everything was great and fast
Everything was great and fast
Insurer: Fetch
By: Mark Squires
Submitting the claim was easy
Submitting the claim was easy. I was contacted regularly regarding the status of my claim. The results were easy to understand. Very good experience and I highly recommend this company for pet insurance.
Insurer: Fetch
By: Diane