Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Ear Tumor Treatment Experience with Pets Best Insurance
I can't say enough good things about Pets Best and the support they provided during one of the most stressful times of my dog's life. When my dog was diagnosed with an ear tumor and needed radiation treatment, I was overwhelmed—emotionally and financially. Pets Best made the entire experience so much easier. Their claims process was incredibly straightforward, and they covered the treatment exactly as outlined in my policy. There were no surprises, no confusing fine print, and no delays. I highly recommend Pets Best to any pet owner looking for trustworthy, stress‑free insurance. They were truly a lifeline during a very difficult time.
Insurer: Pets Best
By: Talina
I've not been contacted about Noodle's…
I've not been contacted about Noodle's acceptance....it's going on 2 weeks.
Insurer: Nationwide
By: customer
Hello-
Hello- Amanda H. was so informative and pleasant. She helped me set up the fetch app and helped me with how to order my pets prescriptions with fetch. She is definitely a great asset to your company. Susan Timochenko
Insurer: Fetch
By: Susan Timochenko
Quick decision on claim and payment
Quick decision on claim and payment
Insurer: MetLife
By: Robert Dinges
Caring and Friendly Staff
The most caring and sympathetic staff. I lost my precious pug and everyone from the customer care team to the underwriter had kind things to say to comfort me. We made the right decision to switch to Embrace for pet insurance.
Insurer: Embrace
By: Tracy Ekoh
Excellent customer service
Eileen (sp?) took excellent care of me answering all my questions completely and competently. Very pleasant young lady and I would consider her an asset to your company…if you don’t already!
Insurer: Fetch
By: Judy Beard
Great communication and response time
Great communication and response time
Insurer: MetLife
By: Gustavo Rodriguez
Delaney was amazing and showed Kindness…
Delaney was amazing and showed Kindness and Compassion when I explained why I was late with a payment. Card Compromised Family Emergency that needed my full attention...all better now. We updated my info. She was so friendly and easy to talk to. Delaney is Amazing and very much appreciated by me. THANK YOU DELANEY
Insurer: Prudent Pet
By: Shannon McDougall