Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Phone and internet assistance worked…
Phone and internet assistance worked great together, it complimented each other and made my decision easier and confident.
Insurer: MetLife
By: Francisco Rodriguez
Claim process
Speed of claim reconciliation has been amazing. The ease of submitting our claim was straightforward. When dealing with a dog who is sick, this makes all the difference to a worried family.
Insurer: Pumpkin
By: Barry
Do Not Trust!!!
I recently went through one of the most terrifying and stressful situations and had the misfortune of having Pets Best as my insurance company. First, they took well over a month to even confirm if they would approve or deny my claim. Which, in the instance of finding out my dog had cancer I did not have the luxury of waiting. I needed to move quickly on to the next steps of seeing specialists and get a treatment plan going. I have insurance to be responsible and elevate these stressful situations, but they did nothing but add to them. I was meeting with specialist and going over plans all with the added stress of wondering if this will be approved or denied. I finally find out that I was denied bases on "pre-existing condition". How can this be a pre-existing condition if he has never had cancer, and he has never been seen for "cancer like symptoms"?! Then when you call to speak with someone about the claim they give you no information other than you can appeal. I have never dealt with an insurance company that was so inefficient and untrustworthy. My previous insurance was quick, efficient, and easy to deal with. I would have stayed with them if they did not discontinue my plan in my state. DO NOT TRUST THIS COMPANY!!!
Insurer: Pets Best
By: Sarah
Always nice and helpful
Always nice and helpful Quick turn around.
Insurer: Pumpkin
By: Diana Robbins
felt rushed and a bit uncomfortable…
felt rushed and a bit uncomfortable with asking many questions as the rep knew I was calling around to other insurance company for coverage. I am in sales myself and I do not think the rep did a good job of providing great service. The only reason I am with you all as a provider is because I get a discount with my job.
Insurer: Nationwide
By: JATHIA
Customer service before my cats…
Customer service before my cats procedure were helpful. Then submitting my claim and receiving reimbursement was quick and painless. So appreciated while dealing with my cats recovery and stress about expense.
Insurer: Spot
By: Monica Mackleer
John, Customer Service Rep, Excellent
John, the customer service rep, was very nice and extremely helpful. He was patient and took the time to explain the details of all the plans to help me choose the best plan for my kitten.
Insurer: Nationwide
By: Anonymous
We Love Healthy Paws!!
Healthy Paws client reps are always very helpful and the claims process is very easy. Turnaround time for refunds is pretty quick too. We love that our pup Tanner is covered by Healthy Paws!
Insurer: Healthy Paws
By: Madeline Van Skiver
I am with this company over 6 years…
I am with this company over 6 years now. When they were stationed in Florida claims took about 30 days. Now that they're stationed in New York claims are processed within 2 to 7 days. I love pets best I'm very happy I wasn't coerced into this review I'm very happy that they have my back
Insurer: Pets Best
By: cameo
Mixed Review
The service and customer support is excellent. Our dogs claims are paid promptly and I can always call and get a person on the phone without going through a tedious automated phone routine. However, the premiums have increased 30+% per year for 2 consecutive years!
Insurer: Trupanion
By: Steve Smithcustomer