Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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MetLife has done a great job for us
MetLife has done a great job for us. Their customer service reps are incredibly efficient, kind, and professional. Pet insurance is a must have and MetLife has great plans.
Insurer: MetLife
By: Kelly
I called at 5:27pm today to verify from…
I called at 5:27pm today to verify from an e-mail I also received today, (3/18/26 @ 3:35pm) regarding my documentation on my monthly heart medicine claim from Chewy and the additional medicine Dr. Moran added on 2/2/26 invoice for Smokey"s heart condition. (Heart Health Formula by Thorne Vet) I spoke to Donna C. from Tenn. and she was very helpful and was able to see what Fetch actually received yesterday (3/17/26 11:07am) my fax of my documentation. She verified that everything was received and all documentation is there. She told me that all I need to do is wait for all to be processed now... I thanked her very much for verifying all was received and nothing else was needed and I will now wait for processing. Thank you for live agents to verify and confirm about receiving and verifying documentation.
Insurer: Fetch
By: Lori
I would NEVER recommend Embrace Pet…
I would NEVER recommend Embrace Pet Insurance. I had a policy and paid premiums for 24 months before submitting my first claim. They waited till first claim to do ANY checks and disclose any “pre-existing” conditions they refuse to cover. How about operating with integrity and doing this right upfront? They will hide behind legal disclaimers saying it was “optional” but who wouldn’t want to know what’s excluded from day 1? NOT after paying 24 months of premiums that they won’t return. Imagine if health or life insurance worked that way??? Pay your premiums and when you get sick we will inform you this was a pre/existing condition with zero coverage…. This is completely shady!
Insurer: Embrace
By: Shaun Wheeler
Healthy Paws is a great insurance…
Healthy Paws is a great insurance program for your pets. I’ve only had good experiences with claims. If you love your pet like I love my Tatiana, then they are in the best of hands with Healthy Paws.
Insurer: Healthy Paws
By: Frances Darakjian
Easy Process When It Needs to Be
Having a sick pet is bad, but a complicated claims filing process makes it worse. This is NOT the case with Pets Best. The process was simple...answer a few questions and download supporting documents. They keep you informed during the approval process and send a detailed email when the claim is completed. I am a huge advocate for pet insurance, and highly recommend Pets Best.
I found the sign up process simple
I found the sign up process simple, and easy. Everything was laid out very well the website answered all my questions
Insurer: MetLife
By: Joyce Cirillo-Whitlock
My first claim and with when smoothly
My first claim and with when smoothly . Easy to file claim and process prompt. Would recommend
Insurer: Spot
By: Donna Placker