Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
Other Categories
Pet Insurance
Easy way to make a claim. Claim was reviewed and payment was received in 7 days. Seems like many procedures and illnesses are covered though I don't really want to know what is not covered because I like my baby to remain healthy
Insurer: Nationwide
By: Anthony
Amazing
This insurance company is the best! I have never been reimbursed as quickly as they process claims! Truly amazing and appreciated! I do unfortunately put a lot of claims in for my Alex over the past years so my premiums jump but it’s expected!
Insurer: Nationwide
By: Pat
You guys are absolutely great! One of a kind!
Anytime I call, everybody is so pleasant and solves the issue. I honestly tell anybody with a pet to go to you. It is an absolute joy to work with you.
Insurer: Nationwide
By: Sandra
Fantastic!!!
Love it! Very fast claim process!!! I am truly amazed!!! I reccommend it all the time!!!
Insurer: Nationwide
By: Heidi
Healthy Paws is The BEST!
Healthy Paws is the best pet insurance I've ever had! Easy to file a claim and very speedy in reimbursement! I recently had a bill over 7000.00 for an emergency surgery for my Boxer & was reimbursed 4 days after submitting my claim. straight into my bank account! We have 90% coverage, thank goodness!! LOVE Healthy Paws Insurance!
Insurer: Healthy Paws
By: Nancy
Great Pet Insurance
Have been extremely happy with Nationwide Pet Insurance. First time ever we have purchased insurance for one of our pups. Filing a claim is easy and response time is quick too. Have not had one hassle with any claim.
Insurer: Nationwide
By: Stanley
Very helpful
Nationwide is always extremely helpful and very quick!
Insurer: Nationwide
By: Shannon
great company!
every time i submit a claim i get a fast response. only one time my claim was entered wrong in the system and i had to call to have it resubmitted, but since then i haven't had a problem.
Insurer: Nationwide
By: Lucy
Nationwide is the best pet insurer in the world!
I have been with Nationwide since 2016 and have been very pleased every minute of the four years. The customer service representatives are so pleasant and helpful, the insurance coverage is awesome and my claims are processed so quickly it's unbelievable. It is very stressful when the pet that is loved so much and is such a part of the family is sick and unable to communicate what's wrong. Going to the vet for an illness visit is full of anxiety. Nationwide makes it all a lot better by reducing the cost and offering helpful advice.
Insurer: Nationwide
By: Christina
Happy cat, Happy owner
Recent dental claim was quick and easy. Nationwide response to my claim was quick and gave me updates on the status of my claim. As a longtime Nationwide customer, I've never been disappointed with their service!
Insurer: Nationwide
By: Jesse