Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Great customer service.
After not submitting a claim in almost the first 2 years of having our dog and insurance, in the last month we’ve submitted 3! No questions asked, everything was straight forward and we got our refunds within DAYS! Utilize the VitusVet phone app and submit claims through there and get the refund electronically deposited. So much easier than I thought it would be. They actually just sent me an email to see how my pup was doing as well! My wife and I couldn’t be happier with this company and their customer service.
Insurer: Nationwide
By: Eli
Best dog insurance
Super user friendly, staff answers fast and are very helpful!
Insurer: Figo
By: Sierra
Excellent Service!
Nationwide pet insurance is the best pet insurance I've ever had. They cover almost anything you can think of and are quick to get your claim processed. As well as their staff is always a delight experience to deal with.
Insurer: Nationwide
By: Kathryn
Very Responsive
Nationwide has been very responsive, easy to deal with, good customer service and easy to fill in claim forms.
Insurer: Nationwide
By: Bambi
Awesome company
Very easy to file claims...turnaround usually 2 to 3 days for reimbursement directly into your account...customer service is very personal and friendly...emails to see how my Frenchie was doing after his surgery
Insurer: Healthy Paws
By: Derek
Insurance made a difficult time a little easier
Our dog was recently diagnosed with terminal cancer. This has easily been the hardest thing we have ever had to experience, our pup is our life and knowing there is nothing we can do to save him is so hard. The only thing that has added any light to this otherwise very dark situation is the fact that we are able to give him the best care & quality of life possible, for as long as possible. This is because we have pet insurance, we didn't have to think twice before making choices just because of the dollar amount. There is no price we can put on that and Nationwide has been amazing. We have had other pet insurance and they have been difficult and claimed certain things were "preexisting" with absolutely no proof. The customer success team was great when I need another claim reevaluated, we have had our claims processed in record time, and have yet to be unsatisfied. Thank you from the bottom of our hearts!
Insurer: Nationwide
By: Erin
Never Had a Problem
I’ve never had a bad experience or problem with claim submission or being reimbursed. The turn around time is very quick as long as you provide the necessary diagnosis and documentation. Everyone I’ve dealt with on the phone was very courteous and professional.
Insurer: Nationwide
By: Kim
Purchase pet insurance for your pets.
Great company to deal with. Fast turn around on claims.
Insurer: Nationwide
By: Mardie
Quick, easy, and compassionate care
We have two dogs and a cat insured with Nationwide, which I had got through my previous employer and was paid through direct deposit. After moving jobs, I forgot all about switching to a regular payment plan and the worst case happened, my cat was diagnosed with large cell lymphoma. We paid for everything out of pocket and did the best we could in a tough time and then called up Nationwide to at least renew our insurance on our two pups in case they got sick too. The woman at the call center not only was kind and supportive, she actually let us know as long as we backpaid the premium due, our coverage had not actually been cancelled and we could retroactively submit all of those claims. Money was the last thing on my mind as we went through our pet getting sick, but it's a reality for us. Their customer service took care of everything for us, and we can at least rest easy with knowing we're covered in any future emergencies.
Insurer: Nationwide
By: Joe
Very good pet insurance.
Too long of a wait when trying to speak with an agent. Otherwise, excellent insurance.
Insurer: Nationwide
By: Giertuga