Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,038 total


February 26, 2020

Best pet insurance

Nationwide Insurance has been so easy to work with and claims submission and payment is so easy.

Insurer: Nationwide

By: Celia

Useful
February 26, 2020

Claim your money the easy way

Very easy to work with. All my questions were answered completely. My benefits were paid in a short amount of time and I was very satisfied with how they handled my claim. They even called to see how my Lexie was doing.

Insurer: ASPCA

By: Sandra

Useful
February 26, 2020

Trupanion is AWESOME

WOW....what a great experience with Trupanion. The support was awesome. I submitted a number of claims and had checks back in 1 week. Thanks Trupanion!!

Insurer: Trupanion

By: Laurie

Useful
February 26, 2020

Great service clear understanding assistance

Great service, clear understanding assistance

Insurer: Trupanion Canada

By:

Useful
February 26, 2020

always helpful and ease of filing a claim

always helpful and ease of filing a claim

Insurer: Trupanion

By:

Useful
February 26, 2020

Anytime I call about a question the staff is extremely helpful patient and answers all my questions.

Anytime I call about a question, the staff is extremely helpful, patient and answers all my questions.

Insurer: Trupanion

By: Ede

Useful
February 26, 2020

Happy pet owner

Trupanion makes every step super easy. They take the stress out of submitting claims and are so friendly and nice to communicate with. I recommend them to all pet owners.

Insurer: Trupanion

By: Margaret

Useful
February 26, 2020

I've been very happy with Trupanion in the past.

I've been very happy with Trupanion in the past. In fact, I suggest that it was offered at my workplace, Solix, Inc and to my vet at Mountainview Veterinary Hospital. If fact, that is why you have that account.

Insurer: Trupanion

By: Lucy

Useful
February 26, 2020

Mike Griffin

quick response was appreciated

Insurer: Trupanion

By: Michael

Useful
February 26, 2020

Submitted claims.

Submitted claims. I like that you always acknowledge receipt. Claims are processed in a timely manner. Always a good experience

Insurer: Trupanion

By: Monica

Useful

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