Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Excellent & easy
Nationwide has a good customer service and easy to submit claim. It's highly recommended.
Insurer: Nationwide
By: Rina
Best Coverage
Wow. Insurance for pets has changed in the last 10 years. Claims submitted via an app,, a check received within two weeks, and most vet expenses were covered (granted I pay into the better plan). I highly recommend Nationwide Insurance for the care of your furry babies.
Insurer: Nationwide
By: Julie
Terrible over 100 dollars
I’ve entrusted your company for the past 7 years . Have only used your service once prior to this claim . I’ve paid well over 4000 dollars over the course of time . Jax was injured ( broken bone in paw ) something you cover . Happened on a Saturday so options were limited . You covered the 90 percent after my deductible . You would not cover an additional 100 dollars which I had no say over at the emergency vet . I called your company to dispute and was told it was in the fine print of my contract . I get it it’s only 100 dollars and to your huge company it means nothing . There are sons of us who still believe in principles . I have no say overall emergency vet cost . They did everything necessary nothing extravagant to help my pup . I think it is awful that a lifelong customer be nickled and dimed . I will give you a chance to rectify this error . If not I can guarantee you it will cost you more than 100 dollars . Show some integrity and make this right . Appreciate your time . Look forward to hearing your resolution . If not my company and all those thinking of pet insurance will be notified of your lack of integrity . Is it worth 100 dollars to you ? Guess we shall see . Thanks for your time
Insurer: Trupanion
By: Jeff
Thankful for Nationwide's quick response
Very pleased with how quickly Nationwide processed my emergency visit claim. It was a very stressful and worrying time and it was so nice to find my claim completed quickly according to my benefit package.
Insurer: Nationwide
By: Sally
Customer service assistance was very helpful and eased my concerns in a personal manner.
It had been awhile since I had submitted a claim. When I contacted Customer Service, I really appreciated the care and concern that I received. She expressed genuine concern and willingness to provide a resolution efficiently. I was a happy customer!
Insurer: Nationwide
By: Don
Great company but pricey!!
I have had Nationwide for 2 dogs now. They are a great company with excellent customer service & claims are easy to submit. My one & only complaint is the price. It's extremely high! My dog's coverage has gone from $80 to almost $200 which I feel is a drastic change!! Please consider lowering the price - even a little bit! This extreme climb in price has forced my Nationwide friends to go elsewhere.
Insurer: Nationwide
By: Laurie
Could not get this to connect!
Website address for obtaining claims forms varies year to year. Difficult to find the email address and claim submission process. I finally wound up taking phone pics of my documents and submitting the email claim that way.
Insurer: Nationwide
By: Holly
Fast and Easy via email w/scans of paperwork
Figuring out how to submit the claim was a bit of a challenge. I tried uploading via the website. No luck. I was stuck in spinning hell. I downloaded the app. No luck with that either. The app is not really for just claims. It may be good for other purposes but I won't know because it frustrated me quickly. It did not feel intuitive and needed to much information. The easiest way to submit the claim was to scan the 21 pages of paperwork (I used the tiny scanner app on my iPhone) and sent it via email. The claim was reviewed within a week. I received the check within days. Thank you. I am so glad we purchased this insurance. Work out the kinks with the other ways to submit claims and I would make it a ten star rating as far as claim processing.
Insurer: Nationwide
By: Ayn
Great Service
Excellent service with Nationwide Pet insurance! Very easy to submit claims. During the initial sign up process, the rep we dealt with, was very helpful and was able to guide us in the right direction with choosing the right plan for our dog. Keep up the great job!!!
Insurer: Nationwide
By: Mike