Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Nancy
Terrific- a bit expensive but service is always professional, prompt, and friendly.
Insurer: Nationwide
By: Nancy
This is one of the best decisions I have made in covering my pet with NationWide
This is one of the best decisions I have made in covering my pet with NationWide. The claims are easy to submit and they are very thoughtful. While owning a pet I would not be without!
Insurer: Nationwide
By: Erica
Great peace of mind for covering major unexpected health care costs for your pet.
Adopted our cat 2-years ago and after checking out various pet major medical insurance policies, we selected Nationwide Pet Insurance. They are very easy and convenient to deal with along with a good user interface for online and mobile app. Last month our cat had required some dental surgery which is not inexpensive however, Nationwide Major Medical was right there to support us. We filed the claim electronically the day after the surgery and quite happily surprised a week later we received our reimbursement without any hassle...Thank you Nationwide! Happy to report that our cat is doing fine now and glad we had the pet insurance!
Insurer: Nationwide
By: Tom
Great and caring claim service
This is my 3rd year with the policy for Whiplash and my other boy Concussion. I have been so pleased with the coverages, fair premium, and claim service. I often recommend your pet insurance to my friends, family and coworkers. I am a 31 year Insurance Claims employee with another carrier so I understand the challeges and rewards of what you all do. My company has recently started piloting pet coverage but cannot compete with your premiums at this time. The piece of mind your product offers is so appreciated and your customer service is consistently top notch.
Insurer: Nationwide
By: KAREN
Claims are so easy now from my mobile phone
This is the first year we have added the wellness coverage, and it is very helpful with the costs to keep our dog Scout healthy. Recently we needed a sick visit again, and the coverage has paid off for us . I started using Vitus Vet App for claims through my phone, easy and faster claim service. Thanks
Insurer: Nationwide
By: Michael
Insurance
Having pet insurance gives me peace of mind. I don’t hesitate to take my cat to the vet when she is not feeling well because I know that Nationwide Pet Insurance will reimburse me very quickly for any insured amounts. Thank you so much for the excellent customer service and for giving me peace of mind.
Insurer: Nationwide
By: Linda
Nationwide is the Best Pet Insurance
I am so impressed with Nationwide Pet Insurance. My dog has had a number of issues (vet visits and expenses) within the last 6 months! I was so surprised and overwhelmed with joy when I received 90% reimbursement from Nationwide for my pet's vet bills! What a Relief! I recommend Nationwide to all my friends! Thank you for being a caring company!! Customer Service is great and filing a claim is easy whether faxing it in from home or having my vet's office do it! Love Nationwide Pet Insurance Company~!!!
Insurer: Nationwide
By: Kathleen
Healthy Paws Insurance brought a peace of mind when Kiwi needed care and surgery.
Our sweet little Kiwi ate something she shouldn't have....again! Because we had seen something similar in the past, we weren't surprised when our dog ended up in surgery to have a full glove removed from her intestine. Because we had dealt with a claim with Healthy Paws before, there wasn't the stress of how it would all work, would they really cover it... We could concentrate on our dog and her recovery, knowing Healthy Paws had us covered. The website and submittal process is extremely easy. And they have always completed the process in less than the "10" days they ask for. We have always received the checks before we had to make payment on the credit card bill. All of this is such a peace of mind when taking care of your dogs health and recovery can be extremely overwhelming.
Insurer: Healthy Paws
By: Karen
Sucks
Poor. I'm told to provide information on the prepaid wellness plan thru my vet and then I get a denial cuzz I prepaid it prior to effect date of insurance. Claim ppl don't get how the real world works and sales staff have little integrity. Not my job to keep your ppl educated on how this works. Then you discount and don't reimbure me for what I paid for my dogs wellness meds and physical. You waste my time!! Not happy!!
Insurer: Nationwide
By: Sue