Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Speedy, Affordable and reliable!
My dog had dental surgery For a mass removal and suffered an injury Which required emergency surgery. Once I submitted the claims, nationwide was able to reimburse me almost immediately. I am very pleased with their service.
Insurer: Nationwide
By: Jessica
stress free and easy to process claims
i am very satisfied with the service provided by Natiowide.
Insurer: Nationwide
By: TERESA
Issue Using Nationwides Claim Service
This was overall a really positive experience. Called the customer service hotline two separate times to discuss whether the insurance would cover the operation. Both ladies were extremely friendly, and while I understood the policy is not to say "yes its covered" on the phone, they were very knowledgeable. The only issue I had with this experience is that your claim submission website was down for three days... I ultimately had to download the Vitusvet app to submit my claim. Which I only learned of from calling your customer service hotline (once again amazing). Was frustrating given that I had to pay out of pocket for the operation and needed to get a refund as soon as possible to cover other expenses.
Insurer: Nationwide
By: gabriel
We love Nationwide
We love Nationwide. Our three Aussies have covered forever. Great service and caring staff.
Insurer: Nationwide
By: Joel
Best insurance ever.
Learned about pet insurance from my son. His dog had some early problems and it really paid off for him. When we got our new puppy we checked into insurance. Nationwide was one of the ones she recommended. After researching the companies I decided to go with Nationwide. They had the best coverage as far as I could tell. I selected Nationwide and am glad I did. The customer service has been excellent and payments are timely. Best choice I have ever made. Totally worth it to me. Thanks Nationwide!
Insurer: Nationwide
By: Carl
Exceptional Coverage and Claims Processing
Highly recommend this pet insurance. I was skeptical that it was as good, comprehensive, and easy as advertised.....but it's true. Fast processing of claim with detailed receipt from vet, and the option to transfer the payment into your checking account. Easy and quick process. No hassle. Enroll with confidence.
Insurer: Nationwide
By: Elaine
I love Nationwide!!
Nationwide Pet Insurance is now provided through my workplace as of last year. As soon as I heard about it, i took full advantage of adding that on to my current benefits as all of my babies are getting older. I am so happy that I did! My pup got ill at the end of the year and had gone into heart failure due mitral valve disease and I could not have managed without this.. It will be a long road for him but Nationwide made it possible and I am forever grateful. Furthermore, for my two other healthy kitties, they easily meet their deductibles just by staying healthy and doing their yearly vaccinations, medications and dental work! This insurance has done wonders, and I will always speak highly of them.
Insurer: Nationwide
By: Brittany
Always easy to deal with this company!
Every process of dealing with this company is easy. From paying your monthly bill to submitting claims to having to give more info for a claim is always painless. They process everything quickly and efficiently. Wish they would run my medical insurance!!
Insurer: Nationwide
By: Victoria
Policy limits too low
I love Nationwide pet insurance. Your customer service is the best. The only thing I don't like about Nationwide is I truly believe that the policy limits on most procedures and medical issues is set way to low. One of my dogs had a ACL repair last year and it cost me alot of out of pocket money. She still has not had the follow-up Xray because it will be out of pocket and I can't afford it. My other dog suffers from allergies and due to the cost of prescriptions he can not have one medicine that could help him.
Insurer: Nationwide
By: Susan
Very appreciative!
We were in the hole about $2100 after an overnight vet ER stay. We were initially DENIED our claim because of a long-ago pre-existing condition. We were gutted, so I called the customer service line. The representative talked me through it, and revealed to me that we'd be able to dispute the pre-existing condition and then re-enter the claim. It all worked -- very easily, I might add -- and we got a large percentage of our initial claim back. Insurance is a tricky business all around. I obviously understand that it's in a company's best BUSINESS interest to deny claims, or reduce the amount awarded. But my interaction with Nationwide made me feel the opposite. After such a stressful experience with out dog, I got the feeling that the customer care reps were on OUR side. I was so happy things turned out as well as they did. I'd be happy to recommend Nationwide to anybody looking for an insurer.
Insurer: Nationwide
By: William