Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Excellent service
We love nationwide!!
Insurer: Nationwide
By: Robyn
Paid out, paid back
Made the claim on a Tuesday and received the money by Friday. All done online via the portal. Great service.
Insurer: Nationwide
By: Rob
I think they are fair the time to make a devotion to cover or not one claim.
Friendly staff and always find the way to help customers. Thank you
Insurer: Embrace
By: Nuris
Caring for my pets. Etc
Pretty good but get a glitch when it comes to big claims. They need to reteview process
Insurer: Nationwide
By: Rita
Use phone pics for claim and stop duplicate premium billing
I would like to see common technology used (mobile phones with cameras) to submit claims. Also I was recently billed twice for my monthly premium. This happened in the same week and I asked customer service to correct it. Instead of reversing the duplicate charge they said they would not bill me the next month. This is not acceptable as I’m on auto monthly billing. I had to then dispute the duplicate change since it was not corrected.
Insurer: Nationwide
By: David
Awesome
I had ASPCA pet insurance for 15 years with my two previous pets and was always satisfied and would have put our new puppy on the same insurance but my employer offered it to all 17000 employees payroll deduction and I am so happy with the claims process and your people I’ve talked to on the phone have been amazing. I am extremely pleased with Nationwide.
Insurer: Nationwide
By: Donald
Fantastic
Very helpful and easy to use. Gives us great piece of mind that our little man has amazing health insurance.
Insurer: Nationwide
By: Lauren
I am most appreciative of your service
I am happy with the service Nationwide provides. Quick turnaround and very helpful when I call. I recommend you to my friends.
Insurer: Nationwide
By: Sue
Excellent Service
Nationwide has been nothing but excellent during this very difficult time in my kitty's life. The claims filed thru the website are processed quickly and the electronic funds transfer makes things so much easier. I'm glad that I have this insurance for my fur kids, it had helped immensely.
Insurer: Nationwide
By: Dawn
So easy to work with Nationwide
Our dog, Rocky ruptured his ACL and needed immediate surgery. From when I spoke with Customer Service on how to file a claim all through how to finalizing the reimbursement-everything was a smooth and pleasant process. The Customer Service rep thoroughly explained to me on our coverage, how to file a claim and the process to approval/reimbursement. We are so grateful that it was so easy and we were able to do it all from the app on our phone. With the simplicity of working with Nationwide, it allowed us to be able to focus on Rocky's healing process without worrying about dealing with the red tape of insurance.
Insurer: Nationwide
By: Kristene