Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Great experience.
Great experience... great service!
Insurer: Trupanion Canada
By:
Very helpful!
Mikayla was an absolute delight!! She was very helpful and very knowledgeable.
Insurer: AKC
By: Cecila
Always so easy to submit claim
I always recommend your company very happy customer
Insurer: Trupanion Canada
By:
Everyone there is extremely helpful and makes the claim process so easy during such a stressful time!
Everyone there is extremely helpful and makes the claim process so easy during such a stressful time!
Insurer: Trupanion
By:
They are the best
Trupanion has always been there for us and our dog, even when he needed cancer surgery, and paid for everything needed for him. Thank You, Trupanion.
Insurer: Trupanion
By: Randy
Excellent Customer Experience
Great coverage, extremely easy to use; quick response time
Insurer: Nationwide
By: Denise
Fast reimbursement and great customer service!
My 10 month old shepherd mix started limping and after 6 weeks of rest she was worse. Orthopedic vet confirmed my fear. Bilateral hip dysplasia. But it gets better. Bilateral elbow dysplasia also. Figo pre certified that both conditions were not pre existing and covered her bilateral elbow surgery. The processed the claim with in two days and paid me with if the week. They also covered her PT and medications with no problem. Great customer service and payment processing, I highly recommend that with any insurance that you take your dog for a physical where they state that the fog is healthy and make mention on no issues with ....be certain to mention every joint is healthy. Many insurances denies joint issues for dogs under 2 years old unless you do this within the first 30 days of coverage.
Insurer: Figo
By: Jennifer
A Caring Per Insurance Provider With Fair & Quick Claim Reimbirsements
VPI/Nationwide has always been there for our pets, covering medical expenses that we would otherwise not be prepared to pay. They also follow up to check how recovery is going.
Insurer: Nationwide
By: Sharon
So easy to put in a claim
Very easy to place a claim and the refund was quick also!
Insurer: Nationwide
By: Jacque
So thankful of nationwide
Thank you for always being here for my dog. I can’t tell you how thankful I am to have nationwide as pirate’s insurance company. Always there when we need them. Thank you.
Insurer: Nationwide
By: Stacy