Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Satisfied
I have been using Pets Best 3 months. I had gotten my puppies yearly shots with the reimbursement they state. I felt like it took way too long for it to process, but they did send out an Email that I originally missed, apologizing for the delay. I wish I seen the Email before I gave them a negative review. So far, everything has been great & customer service was very professional explaining to a dummy (me) how pet insurance operates.
Insurer: Pets Best
By: Lynn
Figo is absolutely the best!
We lost one of our golden retrievers at 10 years old from lymphoma cancer. After she passed I immediately purchased insurance for our other 10 year old from Figo. Within 10 months time, she ended up having a cancerous tumor in her stomach. With all of the bills from our local vet, the emergency vet and the university surgery department our bills were a whopping $18,000. Figo paid them with in 5 days of submitting them. When I called them to say she passed away they even sent me a hand signed card. I would never have another insurance company, Figo is the best!!
Insurer: Figo
By: Kerry
Healthy Paws Pet Insurance is the Best!
Healthy Paws he’s been absolutely amazing to work with! Submission of invoices and medical records is very simple, reimbursement is performed in a timely manner, and communication has always been very straightforward and smooth. I’m so very happy that I chose Healthy Paws for our dog’s pet insurance company!
Insurer: Healthy Paws
By: Lindsey
Waste of money
They claim they tell you requirements prior to signing up then they refuse to pay out claims they are a fortune per month especially when you may only insure animal They cannot answer questions in advance they want you to see vet pay money to vet and then they decide if they will cover even though you mentioned issues having with pet I do not reccomond I just cancelled my policies immediately!
Insurer: Petsecure
By: Pam
Fantastic, Hassle & Worry Free Insurance
I am extremely pleased with the pet insurance program that I purchased for Abby last year. The entire process for claiming reimbursement is extremely simple and the response to each of my claims has been quick and stress-free. We are lucky to have such a program in place that helps us to take care of our pet. Whether we had the insurance or not, we would have made the decision to perform the surgery to remove the obstruction from Abby's GI tract. That said this procedure was expensive and having this insurance in place made a very stressful decision much easier. Not having to weigh the health of our pet and family member against the cost of making her healthy again meant the world to us. Only a couple weeks after her surgery she is back to her normal self. We would like to thank the nationwide team for providing such an important policy and helping us keep our dog safe and healthy. I have made numerous recommendations to friends and family to purchase this policy for their pets.
Insurer: Nationwide
By: Josh
Thank you for your attention and interest regarding our redheads over the years with Embrace
Once again thank those of you at Embrace for your interest in our claims . Redheads thank you too🐾🍀🐾🍀🌈
Insurer: Embrace
By: Sam
Our little pup ate a box of valentines chocolates!
Nationwide is top notch!
Insurer: Nationwide
By: Emily
Best Ever
OMG - this is the best pet insurance ever! We adopted a dog that was previously covered by Healthy Paws and I was afraid that the policy wouldn't be transferred because of the dog's age (9yo). The transfer process was fast and seamless. I didn't think I would need to submit a claim so close to owing the dog, but long story short, he ended up having his spleen removed. All I needed to do was upload the vet bill and I was paid within 10 days (before the credit card bill was due). Healthy Paws also sent me several emails to check on Bagels progress and genuinely cared how he was doing. I've never had pet insurance before because i heard of the nightmares with other furry friends' owners. I am beyond pleased and recommend Healthy Paws with all 4 paws!!!
Insurer: Healthy Paws
By: Becky
Lexi
As always Nationwide has been great! Easy to submit claim and speed in processing!!
Insurer: Nationwide
By: Cheryl
Such a simple straightforward system for filing the claim with fast communication and results.
The process was so simple, from the vet sending in the claim to the quick email response that kept us informed of where our claim was, to the quick online deposit for the claim. The follow up also was greatly appreciated. Of course I wish that more of our 2nd blood test had been covered...but overall I am very happy with the service. We have had this pet insurance since we got Loki and we have not needed to use it before now. We were grateful to have it in this stressful situation. Luckily, after the additional tests, we found that all is good!
Insurer: Nationwide
By: Robin