Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Easy
Ask Payments and good customer service if you have a question they usually can answer it in one phone call have definitely helped us!
Insurer: Nationwide
By: L
Wish I had this coverage years ago!
Love the coverage, love the ease of claims. Wish there was something to encourage vets to use the VitusVet application. That would make Vet record retrieval so much better ( as proper documentation ( vet records) for claims seems to be my #1 frustration! When you have claim issues, the process seems broken, some documentation/communication/records is on and through My.petinsurance.com, while other d/c/r are by mail. This is confusing and frustrating. I’ve heard from other people that this issue is why they badmouth the program.
Insurer: Nationwide
By: Gregory
This insurance makes my life better.
Quick, and Easy to make claims. The website is very user friendly. Best coverage and I feel secured my cat is covered. Good experiences with customer assistance as well.
Insurer: Nationwide
By: Justin
Nationwide's pet insurance is better than my people insurance!
I never have a problem with Nationwide. Our vet submits bills and we get reimbursed - always easy and always timely.
Insurer: Nationwide
By: Robert
Thank you for being there for my pet and helping me with the costs of her visits to the vet.
Very helpful with my claims. Our pet is like another family member of the house and we love her so much
Insurer: Nationwide
By: Yury
Godsend
I've always been partial to cats. I like dogs, but I grew up without pets, but loving cats. I also grew up under the impression that cats were lower maintenance. To an exceptional extent, I could not have been more wrong. I only realized how high maintenance they can be in terms of health needs over the past couple of years. Nationwide's pet insurance has been a godsend. My cat is happy and healthy and thanks to the interventions of his veterinarian becoming less of financial strain in terms of his health needs. However, had I not had Nationwide behind me, it's hard to know how I would have wrestled with meeting his needs and managing a very small budget (I'm a graduate student). Thanks Nationwide!
Insurer: Nationwide
By: Gary
Good communication
Very professional
Insurer: Nationwide
By: Erwin
claims are reviewed and paid in an expeditious manner
excellent insurance company! Claims are processed quickly and paid as expected according to contract. They even contact you to see how your pet is recovering!
Insurer: Healthy Paws
By: Christine
Maya
Nationwide claim process is very easy and the customer service is excellent.
Insurer: Nationwide
By: Sam