Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I’m so glad I decided to get pet inu
Nationwide pet insurance is the best thing I could’ve ever done, So easy to file a claim very quick with a response, also no trouble with reimbursement, and my pet is so happy too!!!
Insurer: Nationwide
By: Athian
Excellent pet coverage and customer service!
Nationwide has been there with with previous dog, Cassidy and my current dog, Riley. It is very easy to do business with Nationwide and their support is amazing. They were so genuinely sorry when Cassidy passed away. Everyone should have pet insurance and Nationwide is my choice.
Insurer: Nationwide
By: Denise
Incredible service and the kind of support you depend on when your pets are ill or having health issues
I can't say enough about the quality and timeliness on Nationwide in times of need. It's stressful enough when you have a sick "child", but knowing that Nationwide will be there to support you allows you to stress about the important things, i.e. nursing your pet back to health, especially in life and death situations like I experienced just this week. I can't thank Nationwide enough and couldn't possibly provide a high enough recommendation.
Insurer: Nationwide
By: Jamie
So thankful for pet insurance and being paired with the best around
Our dog has been in the best of care. when he was a little over a year he was chewing on a defective cow hoof, we immediately took it away from him and noticed a few days later he got really sick. we took him to the vet and he had a piece of the cor hoof that had torn up his intestines, he had to get surgery to have it removed. since then things get stuck due to scar tissue build up, they have had to continue moving parts of his intestine to save his life. without insurance we would have had to put him down as the cost of surgeries are not cheap. his health has really been impacted from this cow hoof. we fought with the company and they removed them all from the shelves after months and months battling. it doesn't help with our dog though cause the damage had already been caused. he has continued to have surgeries which have been successful but taking their toll. This dog deserves life, he is full of energy, and is only 3 years old! thank you to Nationwide for always supporting us and helping with the vets expenses. we tell everyone Pet insurance is a must and this company is who they need for their pet. we will never go again without it for our beloved family members.
Insurer: Nationwide
By: Kaci
Great service and over-all wonderful company.
I had another company for 13 years with my former dachshund. Was never satisfied with their slowness AND the reimbursement was almost nothing. My sister has EMBRACE for her dog, and once I got Teddy, I knew I would use Embrace. Very easy to submit a claim, great price and fantastic customer service. All I could ask for in a Pet Insurance company. I thank you and USAA as well.
Insurer: Embrace
By: Derrill
Nationwide Pet Insurance is the Best!
Nationwide Pet Insurance is the best, fast in processing claims.
Insurer: Nationwide
By: Yvonne
Holly Finds the First Foxtail of the Season!
I recently had the option to sign up for pet insurance through my employer. Two months later, Holly inhaled what is possibly the very first foxtail of the season. We knew what it was right away as this is the second time this has happened to her and that large boxer snout of hers. The last time was painful for her, and for us, when we were told what removal was going to cost. But there's no alternative, so we quickly took her to the vet where she had surgery to remove the bugger and by 8:00pm that night I was submitting my claim to Nationwide. Within a week, I receive an email notifying me that my claim had been paid. The following week, I had a check. I'm very glad I signed up for this insurance and grateful that it covered most of this unexpected expense.
Insurer: Nationwide
By: Lisa
Easy claim and quick response
This was our first claim for a real incident with our dog, and resulted in a significant number of unplanned vet visits. As a result, we were obviously concerned about costs, as well as the wellbeing of our pooch. Nationwide made this really, really easy. We found that by submitting the claim online, it was processed and paid basically immediately, and we could focus on the health of Seamus instead of on the financials. I've already been a bit of an evangelist to my friends about this insurance, but having it help so drastically with unplanned out of pocket expenses was icing on the cake. The policy has paid for itself so far, and then some.
Insurer: Nationwide
By: Mike
Easy claim process
We love nationwide pet insurance. They make the claim process super easy and we get our refund within a few days!
Insurer: Nationwide
By: April
Having peace of mind when facing vet bills I would recommend Nationwide Pet Insurance
Its nice to know that when I take my dogs to the vet that I am covered by Pet Insurance. Nationwide pays quickly and I can not recommend them enough.
Insurer: Nationwide
By: Lynda