Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,038 total


February 29, 2020

Nationwide Pet Insurance

Nationwide is a good pet insurance. If there is a problem they will do what they can to help.

Insurer: Nationwide

By: Brenda

Useful
February 29, 2020

It was a pleasant experience

It's a pleasure to do business with Embrace . Lovely people to help you out with and question,s you have for them

Insurer: Embrace

By: natalie

Useful
February 29, 2020

Thank you!

I am always, consistently pleased with the service that I receive from Nationwide...thank you.

Insurer: Nationwide

By: Dr.

Useful
February 29, 2020

Excellent claims service!

Excellent customer service to resolve claim issues. Elliott Ivins assisted me and he did an excellent job. Very professional, knowledgeable, and polite. The issue was resolved quickly. In general, Trupanion has been excellent and I highly recommend.

Insurer: Trupanion

By:

Useful
February 29, 2020

Trupanion Coverage =healthy puppy

Absolutely amazing service! Our little girl is 15 months old and has been dealing with allergies and Gastrointestinal issue because of allergies. Thankfully we got insurance as soon as we got her at 12 weeks. Refunds are explained and paid very promptly. Highly recommend getting insurance when puppies are young!!

Insurer: Trupanion Canada

By:

Useful
February 29, 2020

Trupanion Is Helping Us Save Scout

Cannot stress the relief we feel at not having to contend with the high cost of Scout's cancer surgery and treatments. We are so very thankful that we purchased coverage with you when he and his brother Ryder were still puppies. The process of dealing with payments, correspondence etc., has been exceptionally smooth, you take care of everything and it is so appreciated. Dealing with his condition is tough enough. Thanks Trupanion!

Insurer: Trupanion Canada

By:

Useful
February 29, 2020

You guys helped me save Jasmine's life.

You guys helped me save Jasmine's life. This gave her fatal lung disease treatable and extended her life by 4 years. Thank you we loved her more than any non cat lover would understand.

Insurer: Trupanion Canada

By:

Useful
February 29, 2020

Happy owner happy pet

quick and easy

Insurer: Trupanion

By:

Useful
February 29, 2020

Quick and easy claim process

Such an easy claim process. I just go to Trupanion's website, send a picture of my invoice and I'm done. Extremely quick turn around and you get great communication through out the entire process.

Insurer: Trupanion

By:

Useful
February 29, 2020

Easiest Claims Process

The Trupanion claims experience is fantastic. The process is very simple and convenient and the turnaround of reimbursement is fast. It has made treating my dog's Cushings Disease very easy. I highly recommend Trupanion!

Insurer: Trupanion

By:

Useful

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