Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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I have already recommended Trupanion to multiple family members friends and coworkers!
I have already recommended Trupanion to multiple family members, friends, and coworkers! I cannot say enough good things about Trupanion. Their customer service is top notch, and their claims process is extremely easy and stress free. My claim was approved within 3 days of them receiving it. I cannot begin to describe how extremely satisfied I am with Trupanion and their representatives. I understand pet insurance can be a bit pricey, but when you take into account the vet bills that it can easily help prevent, it is an excellent investment for any pet parent.
Insurer: Trupanion
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Service has been easy and quick.
Service has been easy and quick. I think they do care about your pet.Willing to provide information necessary.
Insurer: Trupanion
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Trupanion helps you care for your dog.
Very easy. If things need to be checked, Trupanion calls your vet with any questions they need clarified to process your claim and notify you with an email.
Insurer: Trupanion
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You guys rock!
You guys rock!!! I have sent 2 of my friends to you and they are just as happy as I am! Thank you!
Insurer: Trupanion
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Always prompt customer service.
Always prompt customer service. This is my first claim. No complaints so far
Insurer: Trupanion Canada
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Awesome customer service and quick turn around for claims
Awesome customer service and quick turn around for claims
Insurer: Trupanion Canada
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Friendly easy to talk to
Friendly easy to talk to
Insurer: Trupanion Canada
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Haven't had to file a claim so I'm not sure how the experience will be?? Very friendly to talk to to though and helpful with my questions!
Haven't had to file a claim so I'm not sure how the experience will be?? Very friendly to talk to to though and helpful with my questions!
Insurer: Trupanion Canada
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I am very pleased with the trupanion service
I am very pleased with the trupanion service
Insurer: Trupanion Canada
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I feel the representative I spoke with answered all my questions.
I feel the representative I spoke with answered all my questions. She took my concerns seriously and made me feel at ease. I have o my positive things to say about my experience so far. Thanks for everything. :)
Insurer: Trupanion Canada
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