Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Excellent claims service!
Excellent customer service to resolve claim issues. Elliott Ivins assisted me and he did an excellent job. Very professional, knowledgeable, and polite. The issue was resolved quickly. In general, Trupanion has been excellent and I highly recommend.
Insurer: Trupanion
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Trupanion Coverage =healthy puppy
Absolutely amazing service! Our little girl is 15 months old and has been dealing with allergies and Gastrointestinal issue because of allergies. Thankfully we got insurance as soon as we got her at 12 weeks. Refunds are explained and paid very promptly. Highly recommend getting insurance when puppies are young!!
Insurer: Trupanion Canada
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Trupanion Is Helping Us Save Scout
Cannot stress the relief we feel at not having to contend with the high cost of Scout's cancer surgery and treatments. We are so very thankful that we purchased coverage with you when he and his brother Ryder were still puppies. The process of dealing with payments, correspondence etc., has been exceptionally smooth, you take care of everything and it is so appreciated. Dealing with his condition is tough enough. Thanks Trupanion!
Insurer: Trupanion Canada
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You guys helped me save Jasmine's life.
You guys helped me save Jasmine's life. This gave her fatal lung disease treatable and extended her life by 4 years. Thank you we loved her more than any non cat lover would understand.
Insurer: Trupanion Canada
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Quick and easy claim process
Such an easy claim process. I just go to Trupanion's website, send a picture of my invoice and I'm done. Extremely quick turn around and you get great communication through out the entire process.
Insurer: Trupanion
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Easiest Claims Process
The Trupanion claims experience is fantastic. The process is very simple and convenient and the turnaround of reimbursement is fast. It has made treating my dog's Cushings Disease very easy. I highly recommend Trupanion!
Insurer: Trupanion
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Trupanion has always been very efficient in responding to any claim sent to them.
Trupanion has always been very efficient in responding to any claim sent to them. When you call they are always professional and courteous . If they don't know the answer to a question they say they will call back and they do within the briefest period of time.
Insurer: Trupanion
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Best ever Pet Insurance.
We've been with Trupanion for almost five years and we can not say enough good things about them. Their customer service, payment process, speed of response is beyond compare. We wish they provided health insurance for humans. We have frequently recommended these fine folks and shall continue to do so. Thank you!
Insurer: Trupanion
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