Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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I was helped with all of my concerns and my agent was super happy to help with some confusion on a submitted claim.
I was helped with all of my concerns and my agent was super happy to help with some confusion on a submitted claim.
Insurer: Trupanion Canada
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I was recommending friends and family yet not receiving any of my referrals who signed up with my own link.
I was recommending friends and family yet not receiving any of my referrals who signed up with my own link. Likely will not be recommending Trupanion anymore as they were not helpful with this issue. I am still waiting for the issue to be resolved.
Insurer: Trupanion Canada
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Sofie 's review
Very thorough, professional and fast
Insurer: Trupanion
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Every contact I have had with Trupanion has been wonderful.
Every contact I have had with Trupanion has been wonderful. My son got a dog 2 weeks ago and I recommended Trupanion. They have signed up their new pup!
Insurer: Trupanion Canada
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Trupanion comes thru again!!!
Just as in the past, Trupanion has come thru to cover the expenses for our dog, Baxter. He is going to need more tests and probably some medications going forward. I have no doubt that we will be very well taken care of. I can't thank the staff enough for their prompt payments and exceptional service.Thank you all!!!
Insurer: Trupanion
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Years of Great Service
Simple to submit a claim through our vet, responsive notices regarding the status of our claim and quick payment. Can't beat that!
Insurer: Trupanion
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Little boy gone.
You were kind and helpful and I want to thank all of you for your condolences. It was very hard to let my big boy go. Cujo was a wonderful family member and he was my little boy.Thank you.
Insurer: Trupanion
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Always friendly and helpful and trupanion always takes care of our needs
Always friendly and helpful and trupanion always takes care of our needs
Insurer: Trupanion Canada
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Because it was nice to feel like a real person and not just a number.
Because it was nice to feel like a real person and not just a number.
Insurer: Trupanion Canada
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Beth was helpful and cheerful polite
Beth was helpful and cheerful polite
Insurer: Trupanion Canada
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