Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Peace of Mind - Priceless
When in the emergency room you can be faced with deciding between trying to save your pet for exorbitant fees or making a heartbreaking choice. Having good pet insurance relieves you of this burden and allows you to focus on getting your companion well. My dog was hospitalized with aspiration pneumonia just before Christmas -- it was an emergency room visit in the middle of the night, she had a temperature of 103. My claim was initially denied because my dog had a pre-existing condition for GI issues (she had been prescribed a GI prescription diet once when she was a puppy). When I called Nationwide the representative verified that I still could qualify for reimbursement because my dog qualified for a review. Since my dog had satisfied the waiting period for this particular pre-existing condition my claim was granted. What a relief and validation that my decision to cover my pet with this coverage was a truly wise decision. I am very grateful to the representative who helped me.
Insurer: Nationwide
By: RICHARD
Nationwide has been the absolute BEST!!!!
Nationwide has been the absolute BEST with our pet insurance. Always so polite, the online claim submitting is so user friendly and easy, customer service is always friendly and helpful and claims were processed so quickly!! I’d recommend them to any pet lover!! Thank y’all for the amazing service!
Insurer: Nationwide
By: Tish
Amazing coverage
I don’t know where we would be without nationwide. No hassle claims with quick payouts. I will be a customer for life.
Insurer: Nationwide
By: suzie
I was helped with all of my concerns and my agent was super happy to help with some confusion on a submitted claim.
I was helped with all of my concerns and my agent was super happy to help with some confusion on a submitted claim.
Insurer: Trupanion Canada
By:
I was recommending friends and family yet not receiving any of my referrals who signed up with my own link.
I was recommending friends and family yet not receiving any of my referrals who signed up with my own link. Likely will not be recommending Trupanion anymore as they were not helpful with this issue. I am still waiting for the issue to be resolved.
Insurer: Trupanion Canada
By:
Sofie 's review
Very thorough, professional and fast
Insurer: Trupanion
By:
Every contact I have had with Trupanion has been wonderful.
Every contact I have had with Trupanion has been wonderful. My son got a dog 2 weeks ago and I recommended Trupanion. They have signed up their new pup!
Insurer: Trupanion Canada
By:
Trupanion comes thru again!!!
Just as in the past, Trupanion has come thru to cover the expenses for our dog, Baxter. He is going to need more tests and probably some medications going forward. I have no doubt that we will be very well taken care of. I can't thank the staff enough for their prompt payments and exceptional service.Thank you all!!!
Insurer: Trupanion
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