Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Fantastic service from beginning to end.
Outstanding service. Great coverage. Easy to file. Even contacted us to make sure our pet was doing alright afterwards.
Insurer: Nationwide
By: Robert
excellent
Claim was handled well and received it in 5 working days! Pleasure doing business with you
Insurer: Nationwide
By: pattie
Great response
Very quick response and never trouble getting claims received Nd responded too please t customer service and great coverage
Insurer: Trupanion
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Every interaction I've had now and with past claims has been positive.
Every interaction I've had now, and with past claims has been positive. I feel that Trupanion is very clear on what's covered and what isn't, and when the time comes to claim, coverage is exactly what I expect. Customer service staff is always very patient and empathetic.
Insurer: Trupanion Canada
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Trupanion is the best!
Amazing and helpful!!
Insurer: Trupanion Canada
By:
Customer service is excellent
Fast returns and pleasant customer service and best part they always ask how ur pet is doing even by their name more personal
Insurer: Trupanion
By:
Invaluable for the unexpected.
I appreciate the timely response. The helpfulness of the representatives. Trupanion has been nothing but a positive experience for me.
Insurer: Trupanion
By:
Timing is everything
I turned in my paperwork early January and didn't realize that it doesn't get processed until the next month, which doesn't seem fair to me. Then I performed radiographs 2 days prior to my cat being out of the 30 day waiting period, again not realizing that he still wasn't covered. So now my money didn't go toward the deductible (which is fine, it wasn't very expensive) but also now my cat's cough is considered '˜pre-existing' even though he didn't have a cough when I turned in my paperwork (or even 30 days after I turned in my paperwork). I guess that's just how insurance works for people and pets but I hope that this doesn't end up working against me throughout his lifetime.
Insurer: Trupanion
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I've always had a quick response from Trupanion.
I've always had a quick response from Trupanion.
Insurer: Trupanion
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Trupanion Gives Me Peace of Mind
Thank you, Trupanion, for being such an amazing company! My pup needed dental surgery due and it was so relieving to know I had your insurance on my side. It took less than five minutes for my claim to be approved right there in the vet's office. I'm so glad I've had this insurance since my dog was a few weeks old. Best decision I have ever made!
Insurer: Trupanion
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