Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Excellent Customer Service
Our dog had to have emergency surgery, which we did not hesitate to pay for. I obtained her medical records from the Vet and submitted a claim. Received an email stating claim was received and payment not long after. Totally satisfied knowing my fur baby's insurance is an excellent one. Thank you
Insurer: Nationwide
By: Tania
A SURPRISE BLESSING
A pleasant surprise because I wasn't prepared for such amazing integrity from ANY insurance company! Healthy Paws has consistently lived up to their promises and has been an absolute blessing for me and my 4 legged family. One of my dogs has been an orthopedic nightmare over the years and he's still alive 10 years later! Recommend Healthy Paws to everyone I know.
Insurer: Healthy Paws
By: Sue
Don't GIVE 10's as nothing is perfect, but we are completely satisfied with the insur. plan, cost climb each year a bit much.
This has been a great plan, altho each year the cost climb is disappointing, our BCBS family plan does not climb the way the, Nationwide Pet Plan climbs and that is a bit disappointing as the BCBS plan for people, really gets used "a lot" more than the Pet's. But Customer service is great to chat with and overall, our pet is healthy, happy is loving life each day!!!!
Insurer: Nationwide
By: Janie
Such a help in trying times.
Nationwide has always been there for us. They have as always paid promptly and provided top notch service to Chloe for almost ten years. The vet recently found a mass on Chloe when x-raying her for another issue. Bad news most likely. I called nationwide to ask how to claim the upcoming CT scan. She was so kind and helpful. She was also sure to point out it's not always bad news! She was just what I needed at that moment.
Insurer: Nationwide
By: Steve
Amazing company who really stands behind the pet
We have had many health issues with our male dog over the last few years, as he has aged. Because of this company, I have been able to get him the care he needs and deserves. It has put my mind at ease and I feel because I can take my pet to get specialized care, I am hoping I can have many more years with him. He is my fur kid. Thank you Nationwide!
Insurer: Nationwide
By: Nicole
Embrace is so easy to work with !
Embrace is very easy to work with . I have a bust schedule with dogs and family. Embrace customer service is quick and easy ! The coverage is always good and fair. As a breeder, I will recommend to all my puppy homes . Thanks Embrace
Insurer: Embrace
By: Alyssa
I brought my Golden to the vet
“I brought my golden to the vet because she was sick 🤕.. I received a call from their customer member team wishing us both well. Love 💕 “
Insurer: Spot Canada
By: Manuela
Great coverage and friendly employees.
Great coverage and friendly employees.
Insurer: Trupanion Canada
By: