Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Great coverage and friendly employees.
Great coverage and friendly employees.
Insurer: Trupanion Canada
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I had an exceptional member that I spoke with Jacob who was always attentive and open to answering my questions.
I had an exceptional member that I spoke with, Jacob, who was always attentive and open to answering my questions.
Insurer: Trupanion
By:
Truly the best company
I love trupanion! They've completely taken the worry out of getting the care my pups needs for his leg.. I'm so thankful I researched so many pet insurance companies, because they truly do have the best policy.. And whenever I've had to call one of their agents, you can tell they truly care about what's going on with your pet
Insurer: Trupanion Canada
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Prompt professional client service!
Prompt professional client service!
Insurer: Trupanion Canada
By:
Very happy customer
This was my first claim in almost eight years with Trupanion and it was seamless. I initially used the chat online and was given information and direction by a very friendly agent. I submitted invoices and received updates frequently on the claim status. Payment was received within 10 days. Amazing company to deal with - thank you!
Insurer: Trupanion Canada
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Saved my Asthmatic Cats Life
Without you guys I wouldn't have Lelo alive when she had her first attack and you help to continue her care.
Insurer: Trupanion Canada
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Easy to use the website to file a claim.
Easy to use the website to file a claim. The associate I called was able to answer all my policy questions.
Insurer: Trupanion
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Have always had a great experience with this company m.
Have always had a great experience with this company m.
Insurer: Trupanion
By:
Our Surprising Trupanion Experience
My/our experience with Trupanion has been nothing short of outstanding. Thanksgiving 2019, our dog Jack (large German Shepherd) was brought to the hospital for an 2nd opinion & ultrasound after a two-week life expectancy prognosis by our local veterinary clinic. That night they discovered a massive growth in his spleen & recommended emergency surgery to ease his discomfort. They proceeded to discuss optional potential chemotherapy treatments post surgery, assuming he survived. They discussed costs, at which time I remembered we had insurance with you. I never for a moment thought really much of anything would be covered what with all the fine print, pre-existing conditions, breed & age related fine print, etc. While waiting for the surgeon, I called you to determine what you would or wouldn't cover. I was very upset, unnerved, impatient, scared, & desperately trying to come to terms with everything going on during this crisis. The moment I spoke with a Trupanion representative, she greeted me with a personal nature, calmly & patiently listened to what was happening, kept the hold time to a minimum even while the surgeon came in in the middle of my call, and she was reassuring, kind, and thoughtful. She assured me this was exactly what you (Trupanion) was here for, the treatment would be covered, & not to worry about the chemo treatments because they also would be covered outside of reasonable deductibles applicable to us. Basically, I felt assured that all these years of insurance were not a waste, and this frightening experience was not the time to worry about whether we could afford the desperately needed treatments my Jack required (though I would have done anything necessary). You did not make me have to compromise based on finances. Subsequently, every other interaction I have had with Trupanion has been the same. You have great people working there, they are compassionate and warm and exceedingly kind as well as professional. Lastly, I expected to get hit with a policy renewal charge and again was overwhelmingly surprised when another representative assured me that no, the policy is in place for the rest of his life with no policy renewal premiums. Not only will I recommend Trupanion to a friend or colleague or anyone else who wants to hear it, I already have shared. Thank you all from our family & hearts to all of you for all you do & continue to do. Nicole Pregoni (Jack's mom)
Insurer: Trupanion
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