Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Best pet insurance..Rose says thanks so much!
Thanks so much for continuing to help us with Rose’s ongoing care after her diagnosis of adrenal gland cancer and her surgery. We are thrilled that Rose’s chest X-ray and abdominal ultrasound show no signs of cancer! Trupanion has been fantastic, quickly reimbursing her medical claims from the surgery through the follow up care. Everyone we have dealt with has been so kind and caring. The best thing we did was get Trupanion!
Insurer: Trupanion
By: Kathleen
Nationwide is always there when my Emma need it
This is the best pet insurance I ever had Reliable and always there when needed Highly recommended 👌
Insurer: Nationwide
By: Heide
Excellent service
Nationwide is a lifesaver if you have pets! The monthly premium is affordable and pays off when our dog inevitably has a medical issue. Timely service and super easy electronic claim submission!
Insurer: Nationwide
By: Caitlin
So easy to use; People very helpful!
Wonderful to work with. Pricey, but best service around!
Insurer: Healthy Paws
By: Sarah
LOVE your insurance and your Service
I’ve had/utilized your pet insurance on my cat of 21 years I recently had to “put down” as well as our current dog, Max. The insurance has paid for itself many times over with the needs of a young puppy. Filing couldn’t be simpler and takes no more than 2 minutes, if that long. I recommend your coverage to all my fellow pet owners all the time!
Insurer: Nationwide
By: Gail
Getting Nationwide Pet Insurance is the best decision!
I did a lot of research prior to purchasing pet insurance for our new puppy back in August 2019. I had numerous conversations with the customer service centers for several insurance companies. Nationwide stood out to be because they were very thorough and detailed in explaining to me the different levels of coverage. They asked well thought out questions that indicated to me that they were listening. They explained the ease of the claims process. and the various ways you can submit claims and receive payments. The bonus for me was after I signed up, my sister told me that they have the same pet insurance company for their dog as well. Thank you Nationwide, best decision EVER!
Insurer: Nationwide
By: Karen
Get NationWide!
I couldnt be happier with my coverage. My dog is sick and to know that my pet insurance is there when I need it takes all the stress away. It is so easy to submit a claim using the mobile app and the reimbursement is timely and right to my bank account. Thank you Nationwide.
Insurer: Nationwide
By: Brandy
I should've had Nationwide all along
I should've bought this insurance when she was a puppy. It makes doing the right thing with her healthcare easy and painless. The app for claims is fast, I do it in the car before I leave the vet. Better than all expectation.
Insurer: Nationwide
By: Joshua
On my side
How did I live without pet insurance before I found you? I have so much peace of mind knowing that whatever happens to my three darling dogs, I’ll be able to get them the care they need with Nationwide. The people are always so quick, considerate and friendly. They ask about my dogs and are clearly pet lovers themselves. Thank you Nationwide.
Insurer: Nationwide
By: Jill
Having two labs, I am happy I have Nationwide Insurance for them.
I think purchasing insurance for my labs was the best investment. While the deductibles can be a bit high, overall I've been satisfied with the service of Nationwide for my dogs and the bills that they have covered. I think in the long run it's totally worth it. Customer Services is great, turn around time on claims is awesome.
Insurer: Nationwide
By: Patricia