Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Great and prompt response
We are more than satisfied with the service we receive. All claims are handled promptly and the return for the amount that is submitted is very rewarding.
Insurer: Nationwide
By: Susan
Doing great job, u guys are on the ball!!!
Doing good job, much faster response, no hassle!! I let it up to the Vet. he knows best!! Glad I have the Ins. Very good Co.!!!
Insurer: Nationwide
By: Edward
Claims easy to file, though customer service unhelpful if you have issues filing a claim
With adopting a new puppy, we've had a lot of expenses for shots and other typical puppy wellness. Unfortunately, our puppy got sick which lead to expensive tests and analyses. My fiance and I are thankful we chose to get pet insurance. We paid our deductible in less than a month and having additional help has decreased the stress accompanying the unforeseen costs of having a sick puppy! Unfortunately, I have had trouble submitting claims online, luckily I can do it through an app however, with most of my work being done on my laptop it's much easier and more convenient to do it online. When looking for assistance with the situation, customer service told me they were aware of the issue and that it had been resolved but when I went back online the claim submission still wouldn't work! Very unhappy to be lied to by customer service. The longevity of mailing in a claim is inconvenient, luckily I am a customer that is familiar with smartphone apps and was able to submit claims on the app without needing help from customer service.
Insurer: Nationwide
By: Sophie
By far the best pet insurace you can buy!
The claim process is very quick! There is excellent customer service!
Insurer: Embrace
By: mario
Claim submission is easy to use on the app
We have not had pet insurance with previous pets in the past, so this is my first experience with having pet insurance. I am pleasantly surprised at how easy it is to file a claim and receive reimbursement.
Insurer: Nationwide
By: Anne
Excellent response time, online claim process quick and easy
Customer service excellent, ease of submitting claim online computer friendly , Claim response outstanding
Insurer: Nationwide
By: Katen
Tried to deny service on account of a supplement I was giving my dog, a totally bogus reason
My dog blew his ACL- he needed surgery. Nationwide tried to claim it was a pre existing condition because years ago I gave my dog glucosamine treats to support joint health. I had to go back and forth to get them to re evaluate. Then- I asked if they would cover the physical therapy that comes after the surgery- all I got back was a canned response that was not helpful. They just said you have to pay for it and submit it, our medical team needs to review it, we can't tell you ahead of time. This seems like pretty simple information to be able to relay to a customer but no, I just got a copy and pasted response that was less than helpful.
Insurer: Nationwide
By: Julian
dont know what you mean?
You guys are so awesome.. I can tell you really care and you paid so fast!!!! if only health insurance on people was this fast!!! thank you
Insurer: Nationwide
By: Cathy
Tremendous support when my dog, Odie, has had health issues.
I have had Nationwide insurance since I got my dog Odie. They have always been tremendously responsive with all of my claims. At the times when me and my french bulldog needed help the most they were there and that makes me always recommend them to anyone looking for pet insurance.
Insurer: Nationwide
By: James
You guys are the best
You guys are the best! So easy to submit claims and turnaround time is quick. Never had any complaints or issues with this insurance. i recommend to all my friends. Definitely worth the monthly investment. Thanks for checking in on Addi after surgery, she's doing great!
Insurer: Nationwide
By: Ann