Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Life savers
Thank you so much!!! I have had insurance for rascal for 10 years it has really helped!!! Customer service is always so sweet and helpful!!!
Insurer: Nationwide
By: Kirsten
This company is amazing!
I can not express how wonderful this company is.I have had pets my whole life and never had insurance before.I did not believe it would pay on claims.I was so wrong! My Irish Wolfhound puppy slipped on ice and hurt her shoulder and had to have surgery. Trupanion paid 90% of her total cost.The claim process took awhile but it was worth it in the end.If anyone is considering pet insurance this is the company you need to go with.The staff is kind and very helpful.
Insurer: Trupanion
By: Lauralee
Very easy to claim
Very easy to claim. Within a few minutes claim was processed and I was on my way
Insurer: Trupanion Canada
By: Gisele
Wonderful service!
Trupanion has come through for us multiple times with our almost 7-year old lab. They have covered two costly knee surgeries and treatment for chronic allergies. Their claims payment is easy and fast and customer service is friendly, efficient and always helpful. Highly recommend Trupanion - our Sadie has been covered since she was 3 months old.
Insurer: Trupanion
By: Carole
Be prepared with historical records
The filing was easy. Online. Gathering the necessary records from every vet seen from one year PRIOR to POLICY START up to claim date proved difficult. I’d advise gathering the records now, before a claim, and maybe having them sent on periodically. Not just invoices, but vet clinical notes called SOAP notes. Some vets were easier than others, but it’s a time consuming process. The more vets, or the longer the timeframe the more difficult. Embrace reached out to the vets themselves to assist. So none of this difficulty is their fault. Once they had the necessary records it was a breeze. So, if I start sending records as he sees the vet, any future claim will be very easy.
Insurer: Embrace
By: Cynthia
Easy submitting claims and timely review of them tell me Nationwide is there for us.
Customer service is great and I can submit a claim in a minute or two. I always receive a response very soon after and the coverage is amazing.
Insurer: Nationwide
By: Nathan
Nationwide is absolutely all that I have been looking for to ensure my little one is taken care of without hassle.
Nationwide tops all the insurance companies with coverage and ease of filing and receiving claims. I know my little one will be covered. No raising of price with age or cutoff issues! Absolutely will never change!
Insurer: Nationwide
By: Catina
Dishonest claims but friendly customer service
I filed a wellness claim for one of my dogs once I had confirmed that wellness coverage had kicked in. They advertised an under 8 day turn around time, however when I called after making the claim to confirm receipt of all requisite documentation (this was just routine preventative care and neither injury nor illness) I was informed that it could take up to 20 days. We're right up on the 30 day mark and while I've received an apology email, I can't help but feel severely disappointed in their lying to me in advertising and then again in guaranteeing under 20 days. However - their call center is staffed by incredibly friendly people that are delightful to speak too. Is the company dishonest? Absolutely. Will I ever recommend them again? Absolutely not. Despite that, they do stand apart from competitors with how friendly their call center staff is.
Insurer: Pets Best
By: Thomas
So Glad I Have Nationwide
Insuring our two cats with Nationwide was one of the best decisions we ever made. They pay claims promptly and honor everything the policy says they will with no hesitation. After spending a ridiculous amount of money on our previous cats' vet bills, we had to make sure we weren't put in that position again. We'll keep Nationwide on our side as long as we have cats.
Insurer: Nationwide
By: Patricia
Helpful, fast, and kind!
Our dog was hospitalized for three nights for gastroenteritis two weeks ago, and we were able to make sure he got the care he needed because we knew Healthy Paws had us covered. Our overall vet bill was over $2800, and Healthy Paws paid for over $1800 of it--we got the check yesterday! They even followed up with us to check on him and see how his tummy was. We're very grateful for Healthy Paws--and Hank is too!
Insurer: Healthy Paws
By: Grace