Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,038 total
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Hard to get answers on what is covered
The process of making a claim is great and many everyday things are covered. However, when calling to find out what is covered, that is less than helpful. My dog has an issue walking and the problem is in her hind legs. Her doctor wants to start with x-rays and she will require a sedative. He would also like to do some neurological tests. When I called to find out what is covered the response I get is if it is hip displasia it is not covered. What a great answer so if it is not then it is covered. Again if it is hip displasia it is not covered. So what is covered. Again if it is hip displasia it is not covered. This is not the first time I have run across this problem but it is the most recent.
Insurer: Nationwide
By: Chuck
Very accommodating insurance for my dogs’
I am extremely satisfied with Nationwide Pet Insurance. They are very quick in processing my claims. When I do need to call in for an inquiry, they are very knowledgeable and kind. Highly recommend Nationwide Pet Insurancr!
Insurer: Nationwide
By: Nancy
my dog is worth it !
talking to Shannon sales representative was a pleasure thank you
Insurer: Embrace
By: sandra
Professional, courteous, reliable
It’s a pleasure to speak to customer service if needed and feel at ease knowing my pet (family member) is covered medically.
Insurer: Embrace
By: Silvia
Great service and Nationwide honors your claim!
My kitty Sprite recently had some (pricey) dental work done -- 7 teeth pulled! I called Nationwide before the procedure to verify that this would be an eligible claim and was told that it would. On that call, Nationwide's customer service was knowledgable, friendly and very pleasant to talk to. I submitted my claim right after the procedure and was notified just two days later that I would be reimbursed -- 90% after the deductible -- just as indicated with Sprite's Whole Pet with Wellness plan. I'm so glad I had the insurance for Sprite and thanks to Nationwide for honoring the claim. Two paws up for Nationwide and their customer service and fast turnaround time on the reimbursement!
Insurer: Nationwide
By: Shauna
Happy customer
Overall process was easy and customer service was helpful. Would be great to have claims right inside the mobile app instead of email but email is good enough.
Insurer: Nationwide
By: Stephen
Totally worth it.
This is the first time I’ve had pet insurance and it’s worth every dime. The piece of mind insuring my dog is priceless and I haven’t had any problems with reimbursements. Customer service is always fast and polite. My puppy’s future brothers and sisters will be insured with Nationwide.
Insurer: Nationwide
By: Lauren
We are very pleased with and extremely thankful for Embrace Pet Insurance.. We highly recommend it.
We have had quality service from Embrace. They have been quick in response to our pet's needs. Its service personnel have always been patient and always helpful to our needs when we have had questions concerning our pet's coverage
Insurer: Embrace
By: Deborah
Amazing
Excellent customer service... timely and quick.
Insurer: Nationwide
By: Anupama
Simple Claims Process
When my French Brittany Spaniel (Epagneul Breton) got a small thorn in here eye while bird hunting, I knew my decision to buy pet insurance with Nationwide was a sound one. The local canine ophthalmologist provided superb treatment for my bird dog while offering to fill out an fax the insurance claim for me. The process could not have been simpler. The claims were all paid by Nationwide very quickly, and thankfully my French Brittany is back in the field doing what she likes best - pointing and retrieving pheasants and quail.
Insurer: Nationwide
By: Dave