Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Everyone should have pet insurance
AFTER HAVING MY FIRST RHODESIAN AND HAVING A LATE LIFE INCIDENT I TOOK INSURANCE ON MY NEXT RHODESIAN BENIN AS A JUST IN CASE NEED THE DAY WE PICKED HIM UP AS A PUPPY. WHAT HAPPENED TO BENIN IS NOT COMMON ACCORDING TO THE SPECIALIST CARE HE WAS UNDER. THE INSURANCE WHEN I CALLED AT THE START COULD NOT ACTUALLY DEFINE WHAT AREA THIS WOULD FALL UNDER FOR COVERAGE. i WOULD NEVER EXPECT FULL COVERAGE BUT WAS GRATEFUL FOR WHAT NATIONWIDE HELPED MY FAMILY WITH ON COVERAGE AND REIMBURSEMENT FOR BENIN. THE ISSUE THAT I AM CONFUSED ON IS WHY THE MANDATORY BACTERIA SHOTS WOULD BE 100% COVERED ONE WEEK BUT NOT THE NEXT? IT IS THE SAME SHOT MANDATORY TO CURE HIM AND NOTHING CHANGED ON WHY HE HAD TO HAVE THEM. INSURANCE IS CONFUSING HUMAN OR PET. THANK YOU FOR WHAT YOU HAVE GIVEN BACK AS IT WAS APPRECIATED AND TODAY I RECEIVED MY FIRST CALL FROM THE SPECIALIST THEY MAY HAVE STOPPED THE BACTERIA FINALLY AFTER SEEING THE CULTURE. ONLY TIME WILL TELL!
Insurer: Nationwide
By: JAMES
Super easy and fast!
Signing up for Spot Pet Insurance was very simple and fast. I was able to customize a quote that was right for me and my dog, Stella. I did file a claim and that was also very simple. The customer support agent who assisted with my claim was very knowledgeable and helpful. I did everything through the app and could check on the status of my claim. I even received a call to check on Stella. I feel better knowing I am covered by Spot!
Insurer: Spot
By: Charlotte
Super easy and fast!
Signing up for Spot Pet Insurance was very simple and fast. I was able to customize a quote that was right for me and my dog, Stella. I did file a claim and that was also very simple. The customer support agent who assisted with my claim was very knowledgeable and helpful. I did everything through the app and could check on the status of my claim. I even received a call to check on Stella. I feel better knowing I am covered by Spot!
Insurer: Spot Canada
By: Charlotte
Best value ever
ASPCA gives me such peace of mind when I have to take my for baby Buddy to the Vet. Just like having a child I see no reason why you wouldn't have insurance for your pet and when you do why not pick ASPCA. They are so helpful and friendly, claims are so easily handled and they are right there with answers for you.
Insurer: ASPCA
By: Mary
So grateful for Nationwide. 🐾🐾
Unfortunately our four-legged friend has intestinal issues and we find ourselves at the vet more than we’d prefer. We’re so happy we have coverage and we really appreciate the speed at which our claims are processed. I recommend Nationwide to everyone I know who is a dog owner.
Insurer: Nationwide
By: Michele
Awesome
We first had nationwide pet insurance through my husbands work. When he switched companies, we kept the insurance because we were happy with how quickly the claims were processed during our pup’s cancer surgery. The customer service is helpful when we have questions, always. Thank you, Nationwide!
Insurer: Nationwide
By: Stephanie
Nationwide Really Is On Your Side
I started with Nationwide when my company began offering it. I was hesitant at first, because friends did not provide me with positive information. They were wrong - ANYONE who has a pet needs insurance. Not only has Nationwide provided financial support during some tough illnesses, they are a great resource for information. When I lost my pup the day after Christmas, they send a sympathy card. May not seem like much these days, but they make every effort to make you feel like family!
Insurer: Nationwide
By: Jacqueline
Spencer
Sketchers feeling much better. He’s a great dog and we appreciate the service we received from your company Sketchers feeling much better. He’s a great dog and we appreciate the service we received from your company
Insurer: Nationwide
By: Brett
Fast Response Time to claims
Fast Claim Processing Time helps with uncertainty! Tracking the Claim with the online tracker really helps understanding where my claims were. Once approves, checks arrived within a week! Very happy with Nationwide Service. Reccommend!
Insurer: Nationwide
By: Eric
Thank You
My wife and I just want to say thank you for being there for us and our young dog Beckham. You’re support and service has been so important in getting Beckham the care he needs. We aren’t out of the woods yet but we are hopeful. We wouldn’t have got to even this place without Nationwide there to help us along the way.
Insurer: Nationwide
By: Dustin