Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Nationwide eases my mind concerning my dog’s health and well-being!
Nationwide is very efficient and easy to deal with. My dog’s health will never be compromised thanks to them, which eases my mind.
Insurer: Nationwide
By: Mike
Thank you Nationwise! A nice surprise
I was pleasantly surprised when I received the check for Spencer’s last Vet visit since it was the third claim. I have been sending the forms since my husband passed away last year and apologetic in advance for anything wrong. The people I talk to are always helpful and extremely nice and I really appreciate it. Spencer is feeling better and his eyes are almost clear. Thank you for caring.
Insurer: Nationwide
By: Mary
Great turn around from filing to payment
Incredibly easy to file and very quick response. I have already recommended Nationwide Pet to friends.
Insurer: Nationwide
By: Diane
Nationwide Pet Insurance is excellent—merits a rating of 10.
Fast, accurate service.
Insurer: Nationwide
By: Garry
Fantastic
My dog recently had a small bowel obstruction and previously ACL repairs. All of those were surgeries and I am so grateful that I had pet insurance from Nationwide. I never expected these things to happen but they did. All of the folks I have dealt with at Nationwide were friendly, courteous, answered all my questions and concerns. When it came to being reimbursed for expenses from these surgeries, I sent all the documentation to Nationwide and literally within 10 days I had a response back and was reimbursed less the deductible electronically. I cannot say enough good things about this company and how they handle claims besides all the additional information they provide on a regular basis. If you have a dog or cat, one of the best decisions you can make is to get pet insurance. I highly recommend Nationwide.
Insurer: Nationwide
By: Dorothy
So fast!
I can't believe how quickly the claim was processed and paid! It was so easy! Thank you!
Insurer: Nationwide
By: Jaime
Peace of mind, ease of claim reporting
I have 2 dogs with Nationwide and am thrilled with the service. I now have peace of mind that I can have my dogs' medical needs met without worry over the financial aspect. Veterinary care has become expensive as technology as aligned with human care, which gives us greater care for our pets, but also higher costs for their care. Insurance allows us to care for them as responsible owners without financial fear.
Insurer: Nationwide
By: Elaine
Excellent efficient claim processing.
We were referred to Nationwide by a neighbor who has been using them for 7 years. She raved about the service and coverage. She was right. We are extremely pleased with our experience. We also purchased the well care plan and are very pleased with the easy and efficiency of the claims processing and payment.
Insurer: Nationwide
By: John
Quick response to claim
Quick response
Insurer: Nationwide
By: Judy
Long Wait
I’ve had my pet insurance for two dogs for almost a year and only had to use it once. Paying almost $1000 to be reimbursed only $700 for a $1100 claim. I felt like I got the run around while trying to get reimbursed for my claim and it took almost two months to get paid. It’s also not like human medical insurance as you have to come up with the money to pay your vet in advance anyway. Definitely have to look at risk vs. reward to decide if it’s worth it. My dogs go hard, so I’ll be keeping it for now!
Insurer: Nationwide
By: Michelle