Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Worst pet insurance ever. Don’t get sucked in
My lab puppy 11 weeks old was stung by a bee. I took her to the ER because she was vomiting and because it was after my vet had closed fir the day. The bill was $550. They refused to cover it because it was literally 5 hours before the 15-day waiting period was up. My puppy was stung again a week later, again after normal vet hours. This time the bill was $132. My deductible was $100. Again Healthy Pet refused to cover it because this time they said it was a pre-existing condition. My deductible is $100 so it would have cost Healthy Paws $32. I spoke to Management and asked them to work with me and was told there is nothing they could do. So I am cancelling
Insurer: Healthy Paws
By: Angie
Awesome pet insurance!
I have had several. Everyone has been done quickly! I have no complaints, only good for Trupanion I would recommend them to any body looking for pet insurance Thanks again!
Insurer: Trupanion
By: Sanford
First Claim
Our claim experience was very positive. Trupanion acted promptly, professionally and explained everything thoroughly.
Insurer: Trupanion
By: Marda
Let's ALL stay healthy.
Our dog Lucy has had a few health issues lately and you have covered all of them and quickly. We appreciate it. Stay well everyone at Trupanion!
Insurer: Trupanion Canada
By: Marion
WAS FRIENDLY AND CARING AND RESOLVE EVERY THING FOR ME THANK YOU
WAS FRIENDLY AND CARING AND RESOLVE EVERY THING FOR ME THANK YOU
Insurer: Trupanion Canada
By: Lannie
Without a doubt…
Without a doubt, the best pet insurance one should buy for their loved one (pet). The quality of service and customer care is bar none; and the assurance that they will ease the burden in those critical imes of need, is truly what convinced me that Prudent Pet is my choice ! Thanks
Insurer: Prudent Pet
By: Victor
Lauren
Could not have been happier! Trupanion helped ease our anxiety during a stressful time with our beloved dog. They were so easy to work with. Highly recommend!
Insurer: Trupanion
By: Lauren
TRUPANION TAKES CARE OF US!
Every step of the way, Trupanion has been their to help us and take care of us. The interaction between our vet and Trupanion is quick and efficient and we've never had an issue. We are staying with Trupanion for the (hopefully) long like of our fur-baby! Thank you.
Insurer: Trupanion
By: William