Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
Other Categories
Outstanding
Outstanding customer service
Insurer: Nationwide
By: Lila
Love my pet insurance!
I recommend you to everyone that has a pet. I truly believe this is amazing! Easy to submit a claim and my refund usually comes within a week. I signed up the week I got my pup and have been able to submit all my claims since then. So thank you and keep up the good work
Insurer: Nationwide
By: Chrissi
They Make It Easy
I have been with Embrace since my 10 year old was a puppy and have found the entire experience to be pleasant and economically wise. I got insurance to make my pet expenses predictable and it has. I know how much it will cost me every year, and never have to debate getting my pet the care she needs. Yes, it goes up every year, but it continues to be a smart choice. Customer service is responsive and polite, every single time. Claim submission is easy and they turn them around quickly. I wholeheartedly recommend.
Insurer: Embrace
By: Meg
Very good service
So far I am very pleased with your fast attention to our needs I’m glad I picked Nationwide So far !!
Insurer: Nationwide
By: camille
AWESOME! The claims process is straightforward and easy. I wish that MY medical insurance worked like this.
THANKS!!! Keep up the good work. You guys are awesome! The claims process is straightforward and easy. Nearly all of the charges are covered. I wish that MY medical insurance worked like this.
Insurer: Nationwide
By: Randi
Easy and fast claims processing
Thank you for the continued coverage on our English Bulldogs. Claims processing is easy via the app or online and I’ve been so impressed that while the pandemic is affecting so many, you are processing claims faster than ever. Thank you for that.
Insurer: Nationwide
By: Melanie
AAA+ Pet insurance
I have had a great experience with Nationwide. Maks has had 2 emergencies the past 2 years. Both injuries were covered and payments were quick. The claim process is so easy. Using the app all you have to do is input a few details, take a picture of the invoice and click submit. Easy. I highly recommend Nationwide pet insurance.
Insurer: Nationwide
By: Debrah
Easy to make claim
My cat needed emergency care, he was there for two days. It was easy to file my claim, it was processed quickly with no issues and I had a check within the week. I really appreciate how easy the whole process was and am glad I had the coverage.
Insurer: Nationwide
By: Jenny
New Pet Insurance Owner
I have never had pet insurance. I had heard that it was not worth my time or my money. But I had heard good things about Nationwide and I signed up. They have been the best. When I have to file a claim there is an easy online process. They communicate with me at every step. Reimbursement is prompt. I have been impressed with the whole process. Wish I had done it sooner.
Insurer: Nationwide
By: Gina
Very happy with this pet insurance company.
Always asking how my Fiona is. That is so nice showing that you care.
Insurer: Nationwide
By: barbara