Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

77,058 total


April 11, 2020

Awesome pet insurance!

I have had several. Everyone has been done quickly! I have no complaints, only good for Trupanion I would recommend them to any body looking for pet insurance Thanks again!

Insurer: Trupanion

By: Sanford

Useful
April 11, 2020

First Claim

Our claim experience was very positive. Trupanion acted promptly, professionally and explained everything thoroughly.

Insurer: Trupanion

By: Marda

Useful
April 11, 2020

Let's ALL stay healthy.

Our dog Lucy has had a few health issues lately and you have covered all of them and quickly. We appreciate it. Stay well everyone at Trupanion!

Insurer: Trupanion Canada

By: Marion

Useful
April 11, 2020

WAS FRIENDLY AND CARING AND RESOLVE EVERY THING FOR ME THANK YOU

WAS FRIENDLY AND CARING AND RESOLVE EVERY THING FOR ME THANK YOU

Insurer: Trupanion Canada

By: Lannie

Useful
April 11, 2020

Without a doubt…

Without a doubt, the best pet insurance one should buy for their loved one (pet). The quality of service and customer care is bar none; and the assurance that they will ease the burden in those critical imes of need, is truly what convinced me that Prudent Pet is my choice ! Thanks

Insurer: Prudent Pet

By: Victor

Useful
April 11, 2020

Lauren

Could not have been happier! Trupanion helped ease our anxiety during a stressful time with our beloved dog. They were so easy to work with. Highly recommend!

Insurer: Trupanion

By: Lauren

Useful
April 11, 2020

TRUPANION TAKES CARE OF US!

Every step of the way, Trupanion has been their to help us and take care of us. The interaction between our vet and Trupanion is quick and efficient and we've never had an issue. We are staying with Trupanion for the (hopefully) long like of our fur-baby! Thank you.

Insurer: Trupanion

By: William

Useful
April 11, 2020

Helpful and professional.

Helpful and professional. The team shows they care about you and your pet as well.

Insurer: Trupanion

By:

Useful
April 11, 2020

Thank you for listening

I appreciate your customer service reps listening to me & correcting a mistake. I referred my mother to Trupanion based upon my experience & she signed up this week.

Insurer: Trupanion

By: Renee

Useful
April 11, 2020

Service needs to improve for Puerto Rico

It took months and many inquiries to get the claim resolved. There still is no deposit or check for the amount awarded.

Insurer: Trupanion

By: Angel

Useful

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