Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Everyone is always great when I'm in contact
Everyone is always great when I'm in contact
Insurer: Trupanion Canada
By: Danielle
Because you guys are not very helpful
Because you guys are not very helpful
Insurer: Trupanion
By: Estefani
Excellent customer service.
Excellent customer service.
Insurer: Trupanion
By: Jennifer
I have had a great experience with Trupanion every time I have ever called/submitted a claim.
I have had a great experience with Trupanion every time I have ever called/submitted a claim. So thankful for you!
Insurer: Trupanion
By: Brittany
Once again you have exceeded my expectations.
Once again you have exceeded my expectations. From my initial phone call before I even got to the vet, so you're working hand-in-hand with the vet and covering most of the expense there was never a time where I wasn't treated well by your customer service staff. In fact well is an understatement. Everyone was kind and thoughtful and expedited the process. Everyone gave me good information and was very patient with me during a stressful time.
Insurer: Trupanion
By: Nina
Trupanion has been excellent!
Simply put, Trupanion has been great! Always responsive, clear communication, and anytime I call with a question or concern, I always get lots of help and support.
Insurer: Trupanion
By: Tait
No issues with claims and helpful encounters using online chat service
No issues with claims and helpful encounters using online chat service
Insurer: Trupanion Canada
By: