Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Trupanion- Best Pet Insurance
Always very prompt in claims payment, and the customer service is very helpful and friendly.. Thanks
Insurer: Trupanion
By: Rajy
great great service for my yorkie!
great service
Insurer: Trupanion
By: Thomas
Great company
I love the ease of Trupanion claims and always wish my own health insurance was as easy as my dogs!
Insurer: Trupanion
By: Erin
Claim submission is quick and easy!
Submitting claims to Trupanion is quick and easy. The turnaround time has always been quick and efficient. Their staff is always friendly and caring.
Insurer: Trupanion
By: Angie
Very happy with company and the quick responses to my concerns.
Very happy with company and the quick responses to my concerns.
Insurer: Trupanion
By:
Thrilled to bits!
The vet clinic works with Trupanion and they only billed me for my portion of the expenses. I was thrilled with this process and thrilled that Trupanion accepted the claim. I am very very happy that I purchased insurance. I have been a pet owner my whole life and this is the first time, I have insured a pet. THANK YOU so very much!
Insurer: Trupanion Canada
By: Gail
Healthy Paws took excellent care of our golden retriever, Sadie and processed the surgery claim in 5 days.
Thank you for checking in on Sadie, she is great. I must tell you that your company did an outstanding job of handling this claim which I have raved about to all our friends and many of them I bet will become Healthy Paws insurance customers. It is stressful enough dealing with your dog getting a surgery, then comes the expense at a time when the world is upside down and within 1 week, having payment for this surgery is incredible--WELL DONE to the Healthy Paws organization, you have earned much loyalty from Sadie's parents..... thank you Glenn (Sadie's Dad!!)
Insurer: Healthy Paws
By: Glenn
ASPCA is an awesome pet insurance and one of the few that has a behavior component.
ASPCA has been a lifesaver for our family because of their behavior component of their insurance. Being able to work with a behavior vet has allowed us to better understand our pets needs so he can stay in our home safely. Making a claim is fairly simple especially when using their app. We have had very little issues in reaching someone in customer service to discuss claims or benefits. I would recommend this to any new pet owner!
Insurer: ASPCA
By: Dani
Very easy to submit and track claims. Associates have always been very thorough, friendly, and helpful. I definitely recommend!
Very easy to submit and track claims. Associates have always been very thorough, friendly, and helpful. I definitely recommend!
Insurer: ASPCA
By: Cristina
100% recommend
I had this insurance for the past five years. I never had any issues at all. My dog had several surgeries and was seriously sick at the very end. Healthy Paws always processed my claims very quickly. I always got my checks within 10 days of filing the claim so I never had to worry about my credit card bills. Their customer service is outstanding. When I lost my sweet Brady in March 2019, I received a handwritten card by their office staff. Also, they were so sympathetic and compassionate with any email communication. My heart is so broken over the loss of Brady, but I know that if I ever can have another dog in the future, I will absolutely be getting Healthy Paws insurance again.
Insurer: Healthy Paws
By: Erin