Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Excellent Service
Nationwide has been the best. The ease of submitting claims is awesome. We have never run into an issue with the claims or our policy, where we had to call Nationwide to fix it. Thank you for that!
Insurer: Nationwide
By: Daniel
You always end up paying back a fraction of what I pay and your dispute process is impossible to navigate.
I have had your insurance on my dogs for three years. I have been disputing claims throughout that time. Each time I dispute a claim determination, you make it impossible to speak with the person reviewing the claim or with who makes descisions. You even make things up like "the dog had surgery on that leg before" when it was the other leg and i have submitted medical records twice. I think your customer service is awful as well. filing a claim is only easy because i found a third party app. you should be more like health insurance where the vet runs the claim and you pay the "co-pay." You are terrible and I can't wait to find a better option and fire you.
Insurer: Nationwide
By: John
Simple Process, Excellen Turn-Around-Time
Nationwide Pet Insurance has always served me and Sasha well. Their claim process is easy and the turn-around-time is quick. Whenever I have questions they are always there. Keep up the great work!
Insurer: Nationwide
By: James
Thank you!
I am pleased with Dickie's coverage and claim process. You all have done a good job for me and I appreciate it. Dickie is on special food now, prescribed by the Vet, so I really appreciate the fact that it is covered. Thank you for all of your help in keeping Dickie healthy!
Insurer: Nationwide
By: Mary
Awesome company
I am glad we found this company. Since day one, getting things set up, filing claims and being informed has been wonderful. I highly recommend this insurance to an pet owners.
Insurer: Nationwide
By: Robert
Awesome!
Love how easy it is to do the claim through the app. And it’s super quick the response from them. Love this pet insurance
Insurer: Nationwide
By: Diane
The best pet insurance experience.
We have two American Cocker Spaniels, adopted in 2014 at the ages of 3 and 5 at the time. We started them with Healthy Paws right away and have been completely satisfied with our experience. The ease of filing a claim and the response time is superior in every way. We would highly recommend this pet insurance company.
Insurer: Healthy Paws
By: Sarita
Great
fantastic really helpful and fast service highly recommend 👌
Insurer: Nationwide
By: Brenda
Trupanion IS TRUE to their name!!!
Trupanion is more than Pet Insurance; you are gaining an Ally in your pet’s care. All Representatives are professional, caring and knowledgeable. I insured my 8 yr old Maltese after his first Vet check. There is never any question about not renewing coverage. Trupanion is a vital component in Alberto’s Care Team.
Insurer: Trupanion
By: Kathryn
Understand your policy
I had a very good experience with Trupanion but you must understand your policy. Each condition your pet has has its own deductible, they don’t add up together. Office exam charges are not covered. My dog had cancer and Trupanion faithfully paid 90% of all treatment costs. They paid out quite a bit with no objection. They are a good company but you must understand your policy regarding what is and isn’t covered. Keep in mind that the deductible for a particular diagnosis is only charged once and not each year which is very fair.
Insurer: Trupanion
By: Bob