Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I have used Embrace for many years...
As I said in the title, I have used Embrace for many years and submitted many claims. Only once did I have any delay in receiving information and payment. Submitting the claims is easy. If Embrace has any questions they respond to you quickly. I have often received my payment for my claim in LESS than a week. I think that's pretty good.
Insurer: Embrace
By: Margaret
Incredible customer service, best choice we’ve made for our pup!
We LOVE HealthyPaws and recommend them highly. We looked around for pet insurance and landed on HealthyPaws because of the price. We have an accident-prone pup, and I wasn’t expecting much for such a reasonable price. After a scary ER vet trip, they responded to our claim within 24 hours, and had refunded us for 80% of the bill within 72 hours. Not to mention, they reached out personally and asked how our dog was doing and if we needed anything. What an amazing company!!! We are so satisfied with everything about what they offer, and it’s a huge comfort knowing we have HealthyPaws in our back pocket for the next time we encounter an unexpected $1,000 bill.
Insurer: Healthy Paws
By: Cara
Healthy Paws is terrible to deal with
Healthy Paws denied our claim because we did not get the exam within 15 days, even though they did not require that for our other dog and in spite of the fact that vets were closed to non-emergency visits due to COVID. Save yourself a lot of aggravation and go with a different company. Their customer service has been terrible, not calling as promised and break-downs in communication within their company. I have cancelled both our policies.
Insurer: Healthy Paws
By: Suzanne
Great insurance
This insurance has been great so far. I am very pleased with reimbursements, the speed in which claims are received, processed and paid. The app is easy to use. I would definately recommend.
Insurer: Nationwide
By: Heather
THE BEST PET INSURANCE EVER.
THOR HAS BEEN A CHALLENGE BUT NATIONWIDE PET HAS ALWAYS BEEN THERE FOR HIM. CUSTOMER SERVICE IS AWESOME AND FOR A PUREBRED WITH ISSUES THE PRICE CAN'T BE BEAT. MY PLAN HAS EMERGENCY PLUS A WELLNESS RIDER. KUDOS TO NATIONWIDE AND THE ENTIRE STAFF.
Insurer: Nationwide
By: SHERYL
Very good company and quick payment of claims
Quick service, good company to work with.
Insurer: ASPCA
By: Karen
Everything about Nationwide insurance for my three cats has been perfect, thank you
I am very happy with Nationwide pet insurance for my ,currentl, three cats. Previously ,I had Nationwide pet insurance for my two kitties, now kitty angels, and I was very happy with Nationwide. Nationwide has been so easy to work with, I give a 10 to all my dealings with Nationwide, customer service, timely. Having Nationwide on my side, I feel safe for my kitties, I can get them medical help without worry, I feel like I'm doing the best for my kitties to have a good life. Thank you, Nationwide
Insurer: Nationwide
By: vickie
Customer Friendly (as well as pet friendly)
Out of all the different insurance policies that I have, Embrace is by far the most efficient and customer friendly.
Insurer: Embrace
By: Jon
Nationwide has been amazing. It's easy to submit a claim and the company always responds quickly. A great experience!
It's easy to submit a claim and the company always responds quickly. One of the best experiences I've had with any company. I always thought that pet insurance was not a good investment and difficult to use (vets have actually told me not to get it!). I have had a great experience with Nationwide. It's easy to submit and track claims and you guys are so responsive and turn things around so quickly! A great investment!
Insurer: Nationwide
By: Moira
Claim with ease and clear your mind.
I have been with Embrace Insurance with 2 dogs. I am very happy to be a customer. No one wants to have their animals get sick, especially when yo think about the cost. But having the insurance, you pay your bill , file your claim and within a couple of days you will hear from the staff at Embrace, telling you that your claim has been paid. My little Yorkie has had a couple big bills and I’ve been reimbursed for most of what I spent. I highly recommend Embrace Insurance for your fur baby.
Insurer: Embrace
By: Vivian