Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,058 total
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Extremely responsive on claims!
Nationwide is extremely responsive o reviewing and paying Milly's claims!
Insurer: Nationwide
By: Doug
Love the app utilized to submit bills.
great service and timely reimbursements.
Insurer: Nationwide
By: lee
Glad I picked Nationwide
During this pandemic we had so many scary issues with our baby, Opal, and Nationwide paid our claims so incredibly fast.
Insurer: Nationwide
By: Jodi
Fast Claim Payment
We are so thankful to have Frankie covered under the Nationwide Whole Pet Plan. We had a recent visit to the vet for a torn dew claw. Even though this is a minor injury, it was still great to have peace of mind that most costs would be covered. And I was pleasantly surprised to have our claim reviewed and paid in just a few days.
Insurer: Nationwide
By: Laurie
Good Company
I provide my vet with the prefilled out forms that I can download from our account with Nationwide. Having this insurance has given us the ability to make sure our babies get all the care they need when they need it without us worrying about how we are going to pay for it.
Insurer: Nationwide
By: Collene
Three words: Professional, Caring, Helpful
When I adopted Milo, the family had Trupanion as their pet insurance company. They spoke very highly of them, so I took over the policy...it was one of the best decisions I made! Every claim is handled in a timely manner; but even more so, WE love getting our birthday and holiday cards...adorable! Thank you! Adele and Milo
Insurer: Trupanion
By: Adele
Nationwide thank you for walking me through the claim process and makinng it easy and swiftly
Thank you Nationwide for making this process easy and comfortable.
Insurer: Nationwide
By: Yvonne
Best pet insurance
We are so happy to have Nationwide Pet Insurance. To date, they have met all of our expectations.
Insurer: Nationwide
By: Estella
excellent insurance for your pet
I am very happy with Nationwide pet Insuranse, they process my pet bills quickly . They do pay 90% of your bills once you have meet the deductible.
Insurer: Nationwide
By: Ena
My baby had his unexpected medical bills paid
My dog was playing fetch, like we do everyday, when he suddenly started limping and not using his back leg at all. When it didnt improve overnight we took him to the vet with a fear that he tore his ACL/CCL which was confirmed. He had surgery the following week. Thankfully I had nationwide to help with the cost of the surgery. Since this was my first claim it was a little confusing to figure out how to submit everything but the reps were helpful each time I called. The website slain status is confusing and not always accurate while still pending which was annoying, but I was able to call and quickly speak to a rep.
Insurer: Nationwide
By: Jennifer