Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Thank you taking care of my pet
Friendly service, quick payment, reliable and trustworthy.
Insurer: Nationwide
By: Francesca
Great service!
I’m very pleased with our protection service. Your response time is great!
Insurer: Nationwide
By: Barbara
Great Service
The service has been great. My only suggestion is that your service representatives should be more informed. They was I contacted customer service shortly after the passing our my dog Abby to and asked about cancelling policy and to verify that they received the vet records they requested. The person I spoke with informed me that I should keep Abby's policy in place while the claim was being processed. I called them 3 weeks later for a status on her claim and spoke to a different customer service representative. She informed me that it was not required to keep Abby's policy open while the claim was being processed and closed it. She also said that any payments on the policy would be refunded and they would be in contact with my employer to inform them that my payroll deduction would be terminated for her policy. I received a letter Nationwide soon after offering their condolences.
Insurer: Nationwide
By: Lyle
Great job and response time
Great job and response time
Insurer: Nationwide
By: Whitney
So glad we have insurance on Boomer
So glad we have insurance on Boomer. Nationwide has been excellent with helping us get him the care that he needed.
Insurer: Nationwide
By: Ken
Awesome coverage and service
Awesome coverage and service
Insurer: Nationwide
By: Judy
Quick to pay!
Nationwide has been very good at paying for most of my dog’s vet visits and medical issues. They process quickly and are quick on sending reimbursement. I am a bit perturbed that there is a limit on paying for repeat office visits for Urinary Tract Infections. But overall they have been good.
Insurer: Nationwide
By: Sandi
Easy and Quick
The claim process is easy to do and I got my payment back within days. The few times I’ve called them they have been very friendly and helpful. It’s not usually a good day when you have to make a claim but with how simply it is to do, it doesn’t add to the stress and difficultly you’re already going through with your pet. I recommend them 100% to anyone looking for pet insurance!
Insurer: Trupanion
By: Gabrielle
Straightforward Claims Process and Excellent Customer Service
I recently took our 5 yr old Newfoundland to our vet for a variety of issues: his back leg trembled and he was not putting full weight on it, he had a small growth on his gums and he needed to have his teeth cleaned. I called Pets Best before going to the vet and the customer service rep told me that the vets report needed to be very detailed, including notes and codes for all procedures. Even the anaesthesia was broken down into how much time was allotted for each procedure because the teeth cleaning is not covered under Pets Best but the other procedures were. I easily uploaded the forms to my mobile app account and within a month they had reimbursed us for $1100 of the $2000 we paid.
Insurer: Pets Best
By: Sahaja
You're happy to take our money and even happier to deny claims
Just like typical insurance companies who deny claims for stated "preexisting condition", even though it wasn't. You're very happy to take our money, but refuse to cover valid claims. Will be looking at replacing and/or firing your company in the very near future.
Insurer: Nationwide
By: Tim