Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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ASPCA Top Notch in Pet Insurance
I am incredibly pleased with ASPCA pet insurance and recommend them to everyone I know getting a new puppy. We had quite a few bumps and bruises along the way when our puppy was young and the ASPCA was incredibly helpful and accommodating with our insurance needs. We literally had thousands and thousands of dollars in veterinary bills and because of our plan we were only responsible for the first $500. They are quick to process and reimburse you for your claims and even make follow-up calls to check to see how your puppy is doing. I could not be happier with the quality service I have received from the ASPCA.
Insurer: ASPCA
By: Lisa
Best Pet Insurance
I like how easy it is to file a claim online. I get response quicker. The process it is stress-free. When they processed the claim, they sent you a detailed email. A must-have and peace of mind for my pet.
Insurer: Embrace
By: jeannette
I am so pleased with the customer service and the actual policy. I am really pleased I chose Nationwide.
I am so pleased with the customer service and the actual policy. I am really pleased I chose Nationwide.
Insurer: Nationwide
By: Patti
Trustworthy
They always come through for us...no hassle.
Insurer: Nationwide
By: Ramona
I appreciate my claims being finalized in a timely manner.
I appreciate all my claims being finalized it in timely matter because it helps put money back in your bank account for other things I could use it for.
Insurer: Nationwide
By: Michelle
very prompt in processing claims and making a claim has gotten easier on the computer
very prompt in processing claims and I like the way you have changed processing claims. It is so much easier. Good insurance and my Molly is worth it
Insurer: Nationwide
By: Julia
Quick payment on claim
Our claims have been paid quickly and with no issues. We used the app to upload the vet bills and submit. Money gets sent directly to our checking account within a week.
Insurer: Nationwide
By: Matt
Great insurance!
Super happy with Nationwide Pet insurance. Company has been great to work with, pays claims timely and good customer service.
Insurer: Nationwide
By: Nicole
great turnaround
Banner is feeling much better. He is fully recovered. Thanks for the quick resolution of his claim. It made a stressful situation much easier to cope with.
Insurer: Nationwide
By: Hava
Great, fast service.
I love how easy it is to file a claim, the claim process is easy to understand and complete. Nationwide is quick to come to a resolution of claims and gives clear and concise reasons for items not covered. Receiving payment is very easy and quick as well.
Insurer: Nationwide
By: Benae