Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
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Very easy to deal with , good coverage
We've had a very positive experience with Nationwide.
Insurer: Nationwide
By: Marilyn
If there is a better company out there, I will never find them due to the great service that Embrace has given my 11 year old.
Excellent service. No complaints. 11 years + of excellence.
Insurer: Embrace
By: Larry
Healthy Paws is Terrific!!!!
I got Healthy Paws when we first got Boo. On his third vet appointment (which was just for a rabies shot) and after having Boo for 2 months our vet discovered he had PDA (Patent Ductus Arteriosis) or a hole in his heart. We were referred to a cardiologist who determined Boo needed cardiac surgery, otherwise he would have to be put down. There was no question of doing the surgery. After I paid my deductible, Healthy Paws paid 80% of the bill. I am a single mom of three. I cannot tell you how grateful I was. I had only paid three premiums at that point. In addition, they emailed and expressed their concern over what was happening before the surgery and emailed again after it to see how he was doing.
Insurer: Healthy Paws
By: Gerry
Very Happy!
Patti was very knowledgeable. She was a great help getting us a full care pet insurance, at a price we could afford. Looking forward to many years of keeping our new puppy safe and healthy.
Insurer: Prudent Pet
By: Lora
Everything is taken care of so smoothly.
Very easy to work with , am very happy with their services.
Insurer: Nationwide
By: Ellen
Do not think twice about Nationwide Pet Insurance
I have had Nationwide for years on our pets. Just recently our Welsh Corgi required a torn ligament repair-Nationwide quickly reimbursed most of the cost. They are extremely efficient and have great communication and customer service. I am very pleased again to have peace of mind with the high cost of veterinary expenses.
Insurer: Nationwide
By: Rae
Well worth it!
The customer service is very friendly. The claims are very easy to do online. Very happy with Nationwide!
Insurer: Nationwide
By: melissa
Easy to file claim
I have a 9 month old French Bulldog who has had pneumonia and the BOAS surgery. For the pneumonia he had an emergency pet visit and had to stay overnight. Nationwide covered the claim quickly. They also covered the BOAS surgery my dog had 3 weeks ago - again very quickly. Submitting a claim is really easy and you can do it straight from your phone. So far I have had one claim denied and it was because it was a pre-existing condition as it was something Vet had written in file first time I took him in for visit and policy wasn't in effect yet. The representative I spoke to gave me all the information as to why the claim was denied. Very patient and answered all my questions.
Insurer: Nationwide
By: Michaela
Comprehensive policy, wellness dollars and illness coverage.
This is an amazing product! Complete coverage for your pet.... wellness and illness coverage in one policy. Claims are easy to file via phone,fax or email. Money is deposited directly into my bank acct in a few days time!
Insurer: Embrace
By: GLENN
Best pet insurance, coverage, process and staff
I signed up for HealthyPaws in 2015 when I was gifted my pug mix Pumpkin at just a few weeks old. It was easy to sign up because the explanation of coverage is simple. In 2019, Pumpkin broke his tooth in a toy chewing accident. I immediately got him treated. After paying the vet, I submitted Pumpkin's medical records and vet expenses to HealthyPaws via their website (just two clicks to upload all of the documentation). HealthyPaws reviewed the claim and reimbursed the cost within two weeks (minus deductible and the exam fee). In 2020, Pumpkin decided to get into some more trouble which resulted in a very scary emergency abdominal and intestinal surgery. Knowing that I had HealthyPaws was so important because I didn't have to think twice about my financial situation every time the vet called to get permission for treatment. Pumpkin received lifesaving surgery and recovered two weeks later. I submitted my medical records, invoices, and HealthyPaws came through less than two weeks later! On top of all of that, HealthyPaws e-mailed me to check in on Pumpkin's recovery, and when I was on the phone with them for a question during the claims process, the representative asked me, "so how's Pumpkin doing? I hope he feels better." I could hear the concern, and was so touched by the fact that the people who work here are pet lovers. I will be a HealthyPaws member for life. The monthly fee seems like an easy cost to cut when things are going right, but when you're fighting for your pet's life, it's the smallest price you could pay for peace of mind. No one should have to think about losing their savings or getting put in a rough financial situation when they should be focused on saving their pet's life.
Insurer: Healthy Paws
By: Diana