Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,069 total
Other Categories
There should be a way to verify coverage before surgery!!
My dog tore his ACL back in March. That claim went well and it was covered. Unfortunately he tore the ACL on the other leg. After searching online I found out that dogs are 40 - 60% more likely to tear the ACL on the second leg. I also read online that most insurance companies will not cover the second surgery. Soooo I called Nationwide. The person I spoke with did read the disclaimer about not being able to tell me the claim would or would not be covered. BUT she said not to worry that it would be treated as a separate incident because it is the other leg. I went on to tell her that I read online that most insurance companies will not cover if it happens to the other leg. She told me that only happens when people get insurance after the first torn ACL and then its considered a pre-existing condition. I am not happy with the way this second claim was handled. Nothing paid out on a $4100 claim. I have insured this dog since I got him 10 years ago. I was told I maxed out the benefit for the year. Why couldn't the person I spoke with on the phone to ask about the coverage tell me I maxed out my benefits? Why can't I speak with an underwriter to find out if there would be coverage? I will not recommend this company to any of the many dog owners I know. Instead I will recommend Healthy Paws or Trupanion. Thanks for being on my side Nationwide!!
Insurer: Nationwide
By: Christine
Nationwide Pet Ins offers me great peace of mind while I continue to make sure that my pet has all necessary medical care!
My husband and I have owned many pets over our lifetime. Just making sure that our pet has regular medical care can be very expensive. We researched companies that offered medical insurance for pets and discovered that Nationwide Premium Pet Insurance was the best plan for us. It’s been easy to use and customer service has been professional and personable in dealing with any questions we might have. We have recommended this plan to all our friends with pets!
Insurer: Nationwide
By: Jan
The best pet insurance
Healthy Paws has provided insurance coverage for my dogs since 2010 and they have been exceptionally supportive. My Cavalier was diagnosed with heart and lung disease when she was 10. With expert veterinary oversight she lived until she was 14. Healthy Paws covered a healthy part of the expenses from tests and medications that enabled her to live well for those additional four years. New dog, Papillon/dachsund mix, can't get into enough trouble, resulting in several trips to the emergecy animal hospital. A few weeks ago she swallowed some coins (from where???) and needed an endoscopy to remove them. The surgery would have been unthinkable without Healthy Paws. I am impressed with how generous their reimbursements are. Submitting claims is easy through their app. They communicate frequently to let you know where your claim in in the process. Turnaround time has been quick, even with the CoV19 slow down. Five thumbs up (if that's posible).
Insurer: Healthy Paws
By: Verlee
excellent service with quick response
I have always been impressed with the response from this insurance when I call. It is much better than the response I get from my health insurance. I can tell that the persons I have talked to really care about our pets. Keep up the good work. I do recommend the insurance to my friends and I feel good that we have it for our pets.
Insurer: Trupanion
By: Rosa
Always there when you need them
Thank you for always helping me with my pups. Knowing Nationwide has my back it makes some stressful times a little easier to breathe.
Insurer: Nationwide
By: Dawn
Excellent
I am very pleased with Nationwide! They cover so many procedures. When I send in a claim they notify me when its been received and I get my payment within 30 days. I have recommended Nationwide to family. My daughter and sister have this insurance for their dogs.
Insurer: Nationwide
By: Cherie
Biscuit survey
Claims for Biscuit are always handled promptly and fairly.
Insurer: Nationwide
By: Janes
very helpful
helpful after my vet talk to nationwide
Insurer: Nationwide
By: dolores
Quick turn around
Speedy service and payment for Miley's surgery and meds. Was a rough time, but I appreciate how quickly you verified and paid the claim. She is much better now!
Insurer: Nationwide
By: Jane
Nationwide is so helpful!
Nationwide has always been helpful when needing to take my pet to the vet. They check up after the procedure, too.
Insurer: Nationwide
By: Sharyn